Subject: Tech Support Candidate - Monika Singh
From: Monika Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 11:51:44 -0500

| | Tech Support Test

Name | Monika Singh
E-mail | [email-masked]
Phone Number | (91) 9953601065
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 52
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | In UPS and Tps

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I Energizer | Technical engineer L1 | Currently working | 25000
Previous Employer 1 | Saisun outsourcing in TTSL | Hr Team lead | 20 sep 2017 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Simply by restart the device which clear caches and forces the device to restart the program or web page having issue with rather than use something that may be partially wrong. If it will not work than will check the internet connection   connected properly, check the website is down for everybody or only for me .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I will go to the settings of the phone than turn on the bluetooth of phone after that I will ture on bluetooth speaker after that I will select the name of bluetooth speaker name over the phone and connect it.
What according to you makes you a good candidate for customer service or technical support job? | Firstly we have to be very polite with the customer and handle the customer very calmly in that case if customer is agressive than customer will calm and after that he will listen all the things very carefully and follow the instructions all you want to tell him
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |