Subject: English Language Test - Ritwik Pathania
From: Ritwik Pathania <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 11:46:42 -0500

| | Foreign Language Screening Test

Name | Ritwik Pathania    /  (98) 7827247885    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello
I am Ritwik from xyz, this is regarding the query you put through us for the status of your order

I would like to let you know that the courier company tried to deliver the order at your address but the address was found incorrect thus the order was cancelled and is being sent back to us

Please check your given address and place the order with correct address

I hope it was helpful

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul
As we can  that you put a request for the replacement of your product TV, and while installing you noticed some scratches on the cabinet

Sorry for the inconvenience that has happened to you
As per the policy your product is eligible for a free replacement

Your request for a free replacement as been successfully accepted

We are thankful for your quick response and you raised the concern to us and we will make sure it doesn't happen with you in the coming future

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