Subject: Tech Support Candidate - Sunder Sunder
From: Sunder Sunder <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 11:06:16 -0500

| | Tech Support Test

Name | Sunder Sunder
E-mail | [email-masked]
Phone Number | (91) 7838000931
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 18, Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
AD, Office 365, DHCP, DNS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland Ltd | Administrator - EUS | | 30000
Previous Employer 1 | Progression Infonet Pvt Ltd | Customer Support Engineer | 31st Aug,b2015 | 11000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We will check it in another browser and will check ping, tracery, telnet and nslookup.
2. We will check it after clearing browser history.
3. We will check which proxy applied.
4. We will check once clearing cache, deleting temp files, cookies.
5. We will check it once updating group policies.
6. After that we will restart the system and will check it.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable bluetooth option in your mobile and then power on your bluetooth device then in your device search for bluetooth, once you search it then please click on connect it.
What according to you makes you a good candidate for customer service or technical support job? | As I am fulfilling your requirement, so I think I will be a good candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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