Subject: Tech Support Candidate - Dnyaneshwar Karande
From: Dnyaneshwar Karande <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 10:10:58 -0500

| | Tech Support Test

Name | Dnyaneshwar Karande
E-mail | [email-masked]
Phone Number | (+91) 9881758333
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | I'm leaving in pune...but ready to relocate...I haven't any problem
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Noble hospital | Desktop support Engineer | 10 Dec 2021 | 23800
Previous Employer 1 | CMS IT services | Customer support Engineer | 23 Oct 2020 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all see if the problem is on your end or theirs end,check internet connection,fix your DNS,check windows firewall,site blocking extension installed,check another browser or open incognito windows,check antivirus

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to Bluetooth
Touch and hold Bluetooth
Tap pair new device.check device is available or not and then select
Tap name of Bluetooth...what you want
Ok

What according to you makes you a good candidate for customer service or technical support job? | Understanding problem and give best and easy solution asap
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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