Subject: Tech Support Candidate - Akshay Kumar
From: Akshay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 09:50:09 -0500

| | Tech Support Test

Name | Akshay Kumar
E-mail | [email-masked]
Phone Number | (+91) 8006305718
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 63
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | vivo | Sr. Executive | 15-Jan-22 | 25000
Previous Employer 1 | Tech Mahindra | Associate - Customer Support | 17-Feb-20 | 14500
Previous Employer 2 | Coachieve Solutions | Customer Support Executive | 31-Jun-2019 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device

Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

2 Make Sure the Internet Connection Works

1. Open your browser. In the address bar at the top, type in , then push Enter or Return.

2. Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.

3. Make sure search results load properly.

4. If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

3 Check if the Website is Down for Everybody or Just Me

1. Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".

2. On the site, type in the website address you're having problems reaching, then then push Enter or Return.

3. Look at the result from the site, to determine if the site is down.

? Is the website down for everybody?

Yes, try again later

No, try another browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Connect Bluetooth speaker to Android phone via Bluetooth

1. Open your phone's Settings app.
2.Tap Connected devices ">" Connection preferences ">" Bluetooth. If you don't see "Connection preferences," go to the next step.
3. Make sure Bluetooth is turned on.
4. In the list of paired devices, tap a paired but unconnected device.
5. When your phone and the Bluetooth device are connected, the device shows as "Connected".

What according to you makes you a good candidate for customer service or technical support job?

The key requirements are:

1 - Detail knowledge about the product / services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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