Subject: Tech Support Candidate - Krashant Karkhur
From: Krashant Karkhur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 09:19:12 -0500

| | Tech Support Test

Name | Krashant Karkhur
E-mail | [email-masked]
Phone Number | (201307) 9650758013
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 73 noida up
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hand set related

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer | Junior engineer | 20-07-2018 | 14k
Previous Employer 2 | Ienergizer | Junior engineer | 15-04-2021 | 17k

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will refresh page first.
2. I will go in browser and will do clear cache.
3. If issue still remain same then i will restart computer.
4. If still issue remain same then i will turn on Computer on safe mode then try.
5. If issue will solved in safe mode,then i will disable safe mode and then uninstall some new software which i install recently.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth speaker and turn on mobile speaker also.
2. Open bluetooth option in mobile and paired with speaker device and connect.

What according to you makes you a good candidate for customer service or technical support job?

1.Rappo building is must because customer need to know that he/she is a right person to solve querie.
2. Understand customer concern.
3. If customer querie will solve on call this will so much helpfull to customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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