Subject: Tech Support Candidate - Alok Kumar Alok
From: Alok Kumar Alok <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 09:11:57 -0500

| | Tech Support Test

Name | Alok Kumar Alok
E-mail | [email-masked]
Phone Number | (011) 9650605434
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pc solution | Remote support Engineer | | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please check lan connection of your pc , is this showing connected in computer taskbar or not ?
If this not showing connected , check lan cable and connect cable.
If yes, reset explorer and restart browser it will work

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth in mobile and tab ,select on and search for device and connect
What according to you makes you a good candidate for customer service or technical support job? | Good listener and ready to assist as per define policy
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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