Subject: English Language Test - Kajal Kajal
From: Kajal Kajal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 08:00:25 -0500

| | Foreign Language Screening Test

Name | Kajal Kajal    /  (201306) 9170790623    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Firsr i will call to the customer and ask their address and then i will tell them to change address, because the address is wrong
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I will sure them that the tv will exchanged in a week and say sorry for that

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