Subject: Daily performance summary for LiveSalesman team for Dec 19th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 09:05:26 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 19th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 41 | 3 | 44
Ali hazzaa | 0 | 0 | 56 | 0 | 56
Khaled Sufian | 0 | 0 | 85 | 4 | 89
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 15 | 0 | 0 | 15
Malek Hosan | 0 | 17 | 0 | 0 | 17
Mohammad Tahseen | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 4 | 50 | 0 | 54
Ali Ibraheem | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Shiv Dayal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 42 | 5 | 47
Amal Alhamad | 0 | 0 | 49 | 13 | 62
Amal Alsalamah | 0 | 0 | 54 | 5 | 59
Mohiuddin Lsm | 0 | 0 | 41 | 2 | 43
Naji Shabanh | 0 | 0 | 34 | 15 | 49
Shaha alsubaie | 0 | 0 | 74 | 1 | 75
Ebrahim Qasem | 0 | 0 | 0 | 6 | 6
Grand Total | 0 | 36 | 526 | 54 | 616

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 203
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 20
| | Delayed Delivery (HH) | 15
| | Delivery Status | 81
| | Missing items\parts | 5
| | Partial Delivery | 2
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 3
| | Delay collection | 1
| | Refund for Other reason | 5
| | Refunds after Return | 1
| | Return Request Initiation | 3
Customer Services Total | | | 353
Live Sales | (blank) | (blank) | 30
| Pre-Sale | Live assist | 12
Live Sales Total | | | 42
Mattress Related Total | | | 1
Mattress Related | Post-Sales | Delivery & Shipping Related | 1
No Answer Total | | | 25
No Answer | (blank) | (blank) | 20
| No Answer | No Answer | 5
PreSales | (blank) | (blank) | 20
| Other Enquiry | (blank) | 1
| | Offers | 6
| | Payment Methods | 3
| | Store Availability | 3
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 2
| | Delivery Time | 2
| Product Related | Product Specification | 5
PreSales Total | | | 44
Grand Total | | | 465

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 1 | 1 | 0 | 0 | 1 | 4
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Saeed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 0 | 0 | 0 | 1 | 1 | 0 | 2
Ankit Kumar | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 1 | 1 | 2 | 1 | 2 | 2 | 9

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 2 | 5 | 10 | 17 | 31 | 65
Hasan Nour | 3 | 15 | 13 | 31 | 27 | 19 | 108
! Hassan Saeed | 17 | 1 | 21 | 3 | 3 | 10 | 55
Javed Aslam | 0 | 0 | 0 | 1 | 8 | 38 | 47
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 2 | 5 | 7
Syed Ataullah | 0 | 2 | 1 | 1 | 6 | 3 | 13
Khaled Sufian | 5 | 0 | 9 | 8 | 6 | 10 | 38
Asma Salem | 0 | 0 | 4 | 0 | 0 | 3 | 7
Amal Alsalamah | 5 | 0 | 0 | 2 | 0 | 1 | 8
Shaha alsubaie | 5 | 0 | 10 | 10 | 1 | 3 | 29
Ali hazzaa | 5 | 5 | 1 | 10 | 3 | 9 | 33
Naji Shabanh | 16 | 19 | 25 | 16 | 10 | 10 | 96
Amir Aziz | 0 | 0 | 0 | 4 | 4 | 0 | 8
Amal Alhamad | 13 | 2 | 5 | 0 | 0 | 0 | 20
Mohiuddin Lsm | 6 | 4 | 1 | 0 | 0 | 0 | 11
Mohammed Ali | 0 | 3 | 1 | 0 | 0 | 0 | 4
Ankit Kumar | 0 | 1 | 1 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 14 | 2 | 0 | 0 | 0 | 0 | 16
Ebrahim Qasem | 3 | 2 | 0 | 0 | 0 | 0 | 5
Grand Total | 92 | 58 | 97 | 96 | 87 | 142 | 572

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 10 | 8 | 11 | 5 | 8 | 5 | 47
Syed Ataullah | 1 | 5 | 0 | 6 | 5 | 2 | 19
Hasan Nour | 36 | 9 | 0 | 9 | 4 | 5 | 63
Javed Aslam | 7 | 5 | 7 | 10 | 9 | 15 | 53
Naji Shabanh | 0 | 0 | 0 | 0 | 1 | 2 | 3
Ali hazzaa | 0 | 0 | 0 | 0 | 2 | 1 | 3
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 55 | 28 | 18 | 30 | 29 | 30 | 190

Please feel free to reach out for any further clarifications.