Subject: Daily performance summary for LiveSalesman team for Dec 19th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 09:01:37 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 19th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 7 | 90 | 0 | 0 | 97
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 6 | 0 | 0 | 0 | 1 | 7
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1
Mohammad Tahseen | 0 | 2 | 11 | 0 | 15 | 28
Abu Sufian | 0 | 3 | 19 | 0 | 12 | 34
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 1 | 22 | 0 | 0 | 23
Mohammad Faizan | 0 | 6 | 28 | 0 | 0 | 34
Shiv Dayal | 0 | 2 | 58 | 0 | 0 | 60
Waseem Ahemad . Khan | 0 | 7 | 48 | 0 | 1 | 56
Mohammed Ali | 0 | 0 | 43 | 0 | 0 | 43
Amir Aziz | 0 | 0 | 0 | 25 | 0 | 25
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 0
Amal Alhamad | 0 | 0 | 0 | 0 | 0 | 0
Amal Alsalamah | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 7 | 28 | 319 | 25 | 31 | 410

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 45
| Delivery Related | Day of Delivery - Status | 16
| | Delayed Delivery (HH) | 4
| | Delivery Status | 81
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 14
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 3
| | Refund for Other reason | 2
| | Refunds after Return | 4
| | Return item not received | 4
| | Return Request Initiation | 5
Customer Services Total | | | 182
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer Total | | | 19
No Answer | No Answer | No Answer | 19
PreSales | (blank) | (blank) | 10
| Other Enquiry | (blank) | 8
| | Offers | 7
| | Payment Methods | 3
| | Promo Code | 1
| | Store Availability | 1
| | Store Location | 5
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 3
| | Delivery Time | 2
| Product Related | Pricing | 1
| | Product Specification | 128
PreSales Total | | | 171
Grand Total | | | 373

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 1 | 0 | 1 | 1 | 3
Hasan Nour | 1 | 7 | 0 | 0 | 2 | 1 | 11
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 9 | 2 | 3 | 0 | 0 | 0 | 14
Malek Hosan | 2 | 2 | 0 | 0 | 0 | 0 | 4
Grand Total | 12 | 11 | 4 | 0 | 3 | 3 | 33

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 0 | 4 | 4 | 4 | 12 | 25
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 4 | 4
Mosab Mohammed Abdalla Nasreldin | 5 | 3 | 1 | 3 | 7 | 13 | 32
Ankit Kumar | 0 | 1 | 3 | 5 | 9 | 23 | 41
Abu Sufian | 8 | 8 | 2 | 1 | 10 | 11 | 40
Waseem Ahemad . Khan | 14 | 0 | 1 | 5 | 7 | 16 | 43
Mohammad Tahseen | 2 | 0 | 0 | 0 | 0 | 1 | 3
Mohammad Faizan | 6 | 9 | 3 | 3 | 6 | 11 | 38
Ali Ibraheem | 4 | 1 | 1 | 1 | 3 | 2 | 12
Amir Aziz | 0 | 0 | 0 | 0 | 5 | 3 | 8
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 1 | 2
Shiv Dayal | 6 | 7 | 5 | 3 | 3 | 0 | 24
Mohiuddin Lsm | 0 | 0 | 2 | 2 | 0 | 0 | 4
Syed Ataullah | 0 | 2 | 0 | 0 | 0 | 0 | 2
Raghwendra Pratap Singh | 11 | 1 | 0 | 0 | 0 | 0 | 12
Grand Total | 57 | 32 | 22 | 27 | 55 | 97 | 290

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 1 | 0 | 0 | 0 | 7 | 7 | 15
Murtaza Kutiyanawala | 1 | 1 | 0 | 0 | 1 | 16 | 19
Mohammed Ali | 0 | 0 | 5 | 3 | 6 | 12 | 26
Abu Sufian | 6 | 0 | 0 | 0 | 0 | 2 | 8
Jok Kuol | 10 | 5 | 2 | 1 | 2 | 4 | 24
Waseem Ahemad . Khan | 0 | 4 | 0 | 1 | 0 | 2 | 7
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 1 | 2
Ali Ibraheem | 0 | 0 | 0 | 2 | 0 | 0 | 2
Mohammad Tahseen | 12 | 10 | 1 | 0 | 0 | 0 | 23
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 32 | 20 | 8 | 8 | 16 | 44 | 128

Please feel free to reach out for any further clarifications.