Subject: Daily performance summary for LiveSalesman team for Dec 18th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 19 Dec 2021 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 18th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Ali hazzaa | 0 | 0 | 60 | 4 | 64
Khaled Sufian | 0 | 0 | 88 | 1 | 89
Javed Aslam | 0 | 7 | 0 | 0 | 7
Ali Ibraheem | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 48 | 0 | 0 | 48
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 74 | 6 | 80
Alhamzi Mohammed | 0 | 0 | 65 | 6 | 71
Mohiuddin Lsm | 0 | 0 | 38 | 4 | 42
Naji Shabanh | 0 | 0 | 42 | 5 | 47
Shaha alsubaie | 0 | 0 | 88 | 2 | 90
Syed Ataullah | 0 | 0 | 59 | 1 | 60
Ebrahim Qasem | 0 | 0 | 0 | 2 | 2
Grand Total | 0 | 55 | 514 | 31 | 600

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 127
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 15
| | Delayed Delivery (Furniture) | 26
| | Delayed Delivery (HH) | 1
| | Delivery Status | 21
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 199
Live Sales | (blank) | (blank) | 46
| Pre-Sale | Live assist | 14
Live Sales Total | | | 60
No Answer | (blank) | (blank) | 22
No Answer Total | | | 25
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 29
| Other Enquiry | Offers | 5
| | Payment Methods | 2
| | Store Availability | 2
| | Store Location | 1
| | Website/App Issues | 4
| Policy Related | Delivery Cost | 2
| | Delivery Time | 4
| | Return Policy | 1
| Product Related | Pricing | 1
| | Product Specification | 7
PreSales Total | | | 58
Grand Total | | | 342

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 0 | 1 | 0 | 0 | 1 | 4
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Saeed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 0 | 0 | 0 | 1 | 1 | 0 | 2
Ankit Kumar | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 2 | 0 | 2 | 1 | 2 | 2 | 9

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 7 | 4 | 13 | 12 | 31 | 68
Hasan Nour | 13 | 20 | 6 | 39 | 23 | 18 | 119
! Hassan Saeed | 14 | 16 | 11 | 5 | 7 | 9 | 62
Javed Aslam | 0 | 0 | 0 | 1 | 8 | 39 | 48
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 2 | 4 | 6
Syed Ataullah | 0 | 3 | 0 | 1 | 6 | 3 | 13
Khaled Sufian | 1 | 4 | 7 | 6 | 6 | 10 | 34
Asma Salem | 0 | 0 | 4 | 0 | 0 | 3 | 7
Amal Alsalamah | 0 | 0 | 2 | 0 | 0 | 1 | 3
Shaha alsubaie | 4 | 4 | 11 | 5 | 3 | 1 | 28
Mohammad Ghasham | 0 | 4 | 2 | 7 | 0 | 3 | 16
Ali hazzaa | 6 | 3 | 5 | 5 | 6 | 6 | 31
Naji Shabanh | 15 | 23 | 20 | 13 | 8 | 10 | 89
Amir Aziz | 0 | 0 | 0 | 5 | 3 | 0 | 8
Amal Alhamad | 2 | 0 | 5 | 0 | 0 | 0 | 7
Mohiuddin Lsm | 7 | 2 | 0 | 0 | 0 | 0 | 9
Mohammed Ali | 1 | 3 | 0 | 0 | 0 | 0 | 4
Ankit Kumar | 0 | 2 | 0 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 9 | 2 | 0 | 0 | 0 | 0 | 11
Ebrahim Qasem | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 75 | 93 | 77 | 100 | 84 | 138 | 567

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 10 | 13 | 10 | 3 | 7 | 5 | 48
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 2 | 4 | 2 | 6 | 2 | 2 | 18
Javed Aslam | 15 | 4 | 5 | 11 | 9 | 12 | 56
Naji Shabanh | 0 | 0 | 0 | 0 | 1 | 1 | 2
Hasan Nour | 37 | 8 | 5 | 6 | 4 | 4 | 64
Ali hazzaa | 0 | 0 | 0 | 0 | 3 | 0 | 3
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 64 | 30 | 22 | 26 | 26 | 25 | 193

Please feel free to reach out for any further clarifications.