Subject: Daily performance summary for LiveSalesman team for Dec 18th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 19 Dec 2021 09:01:20 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 18th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 0 | 2 | 68 | 0 | 0 | 70
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 13 | 0 | 0 | 14
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 7 | 55 | 0 | 0 | 62
Jok Kuol | 0 | 1 | 10 | 0 | 13 | 24
Raghwendra Pratap Singh | 0 | 4 | 122 | 0 | 0 | 126
Waseem Ahemad . Khan | 0 | 13 | 85 | 0 | 0 | 98
Mohammed Ali | 0 | 0 | 51 | 0 | 0 | 51
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 0 | 28 | 404 | 0 | 14 | 446

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 88
| Delivery Related | Day of Delivery - Status | 11
| | Delayed Delivery (HH) | 4
| | Delivery Status | 71
| | Missing items\parts | 2
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 1
| | Delay collection | 1
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 188
Mattress Related | Post-Sales | Product Complaints | 1
| | Returns and Free Trial | 1
Mattress Related Total | | | 2
No Answer Total | | | 8
No Answer | No Answer | No Answer | 8
PreSales | (blank) | (blank) | 10
| Other Enquiry | Offers | 14
| | Payment Methods | 2
| | Store Availability | 5
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 4
| | Return Policy | 3
| Product Related | Product Specification | 72
PreSales Total | | | 112
Grand Total | | | 310

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 1 | 0 | 1 | 0 | 1 | 3
Hasan Nour | 8 | 1 | 0 | 0 | 2 | 1 | 12
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 2 | 2 | 2 | 0 | 0 | 0 | 6
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 13 | 4 | 2 | 1 | 2 | 3 | 25

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 2 | 4 | 3 | 5 | 12 | 27
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 4 | 4
Mosab Mohammed Abdalla Nasreldin | 2 | 4 | 1 | 4 | 7 | 11 | 29
Ankit Kumar | 1 | 1 | 4 | 6 | 7 | 24 | 43
Abu Sufian | 10 | 4 | 1 | 4 | 6 | 10 | 35
Waseem Ahemad . Khan | 9 | 0 | 2 | 7 | 7 | 15 | 40
Mohammad Tahseen | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mohammad Faizan | 2 | 11 | 2 | 4 | 5 | 11 | 35
Amir Aziz | 0 | 0 | 0 | 0 | 5 | 3 | 8
Ali Ibraheem | 6 | 0 | 1 | 1 | 3 | 1 | 12
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 1 | 2
Shiv Dayal | 9 | 7 | 1 | 4 | 1 | 0 | 22
Mohiuddin Lsm | 0 | 2 | 0 | 3 | 0 | 0 | 5
Syed Ataullah | 0 | 4 | 0 | 0 | 0 | 0 | 4
Raghwendra Pratap Singh | 14 | 0 | 0 | 0 | 0 | 0 | 14
Grand Total | 55 | 35 | 16 | 36 | 47 | 93 | 282

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 0 | 5 | 3 | 6 | 14
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 2 | 17 | 19
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 4 | 4
Jok Kuol | 16 | 2 | 1 | 2 | 2 | 3 | 26
Mohammed Ali | 0 | 2 | 2 | 3 | 8 | 11 | 26
Waseem Ahemad . Khan | 0 | 4 | 0 | 1 | 0 | 2 | 7
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 1 | 2
Ali Ibraheem | 0 | 0 | 2 | 0 | 0 | 0 | 2
Mohammad Tahseen | 8 | 5 | 0 | 0 | 0 | 0 | 13
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 27 | 13 | 5 | 12 | 15 | 44 | 116

Please feel free to reach out for any further clarifications.