Subject: New Reply Received - CLM Richmond
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sat, 18 Dec 2021 19:43:50 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  CLM Richmond  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Julie,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thank you – I send the article onto CLM Richmond. In case they come back to me has the Random issues been sorted or is still being worked on?</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Sorry to ask – hope you have had a lovely weekend. not long till the big day. – thx, C :)</span></div>
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<td align="left" style="vertical-align:top;color:#000001;font-family:Arial">Carla Fitzsimons<span style="font-family:remialcxesans;font-size:1px;color:#FFFFFF;line-height:1px">​</span>
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<td align="left" style="vertical-align:top;font-family:Arial">Licencee Relationships / Group Fitness Events Manager</td>
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<td align="left" style="vertical-align:top;font-family:Arial">Les Mills National Office</td>
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<td align="left" style="vertical-align:top;font-family:Arial"><a href="mailto:[email-masked]" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#0070C0" rel="noreferrer"><strong style="font-weight:400"><span style="text-decoration:underline">[email-masked]</span></strong></a></td>
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<td align="left" style="vertical-align:top;font-family:Arial">33 Sale St</td>
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<td align="left" style="vertical-align:top;font-family:Arial"><a href="http://www.lesmills.co.nz/" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#0070C0" rel="noreferrer"><strong style="font-weight:400"><span style="text-decoration:underline">www.lesmills.co.nz</span></strong></a></td>
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<td align="left" style="vertical-align:top;font-family:Arial">P: <a target="_blank" id="LPlnk689713" style="text-decoration:none;color:#7F7F7F" rel="noreferrer"><strong style="font-weight:400">(09) 307 5340</strong></a> </td>
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<td align="left" style="vertical-align:top;font-family:Arial"> M: <a target="_blank" id="LPlnk689713" style="text-decoration:none;color:#7F7F7F" rel="noreferrer"><strong style="font-weight:400">021 643 903</strong></a>
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<tr style="font-size:0"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;line-height:normal"><tbody><tr style="font-size:0"><td align="left" style="padding:10px 0;vertical-align:top"><a href="http://www.lesmills.co.nz/" target="_blank" id="LPlnk689713" style="text-decoration:none" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTE1Nzc2NzYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.qiz6uXZFrbBc1XtJYPFmJ-juv9QJJGs-HWva8GEdz9Q" width="300" alt="" style="width:300px;min-width:300px;max-width:300px;font-size:0"></a></td></tr></tbody></table></td></tr>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, 18 December 2021 4:32 AM<br>
<b>To:</b> Carla Fitzsimons &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Re: CLM Richmond</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Carla,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>In the future, please provide more information about the club. We manage clubs all over the world, so please spell out the club's name and provide their username from Salesforce
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please read through the support article below and advise the club as necessary:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fa%2fsolutions%2farticles%2f36000296499%3flang%3den%26portalId%3d36000052867&amp;umid=00b3cf49-c73f-4d78-84d1-f302d4c2a94f&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-f9b676370ff0b9c99ab107625d0a64b62e3940b3" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000296499?lang=en&amp;portalId=36000052867</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks, </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Julie</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Ticket:
<a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f5061&amp;umid=00b3cf49-c73f-4d78-84d1-f302d4c2a94f&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-0a1810a6e553e1a2543dc745387f1f3f8edba5c6" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5061</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 17 Dec at 12:18 PM
<span class="separator">, Carla Fitzsimons &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hello,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>CLM are reaching out to see if ‘play as Random Release’ issue is being fixed or will be?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We thought with the new content it was meant to be sorted out for the newest releases?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>They note the Play Sequentially feature has been added, however randomisation is a key selling feature for our attendees.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thx for your help, C :)</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'>Licencee Relationships / Group Fitness Events Manager</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif;color:#0070C0;font-weight:normal'>[email-masked]</span></strong></a></span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>33 Sale St</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>Auckland</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'><a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.lesmills.co.nz&amp;umid=00b3cf49-c73f-4d78-84d1-f302d4c2a94f&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-73f1942e7d40d44c0f28a74700a2e76c27ef9666" target="_blank" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif;color:#0070C0;font-weight:normal'>www.lesmills.co.nz</span></strong></a></span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>P: <strong><span style='font-family:"Arial",sans-serif;font-weight:normal'>(09) 307 5340</span></strong> </span></div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5061