Subject: Daily performance summary for LiveSalesman team for Dec 17th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Dec 2021 09:05:23 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 17th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Ali hazzaa | 0 | 0 | 54 | 1 | 55
Hasan Nour | 0 | 7 | 11 | 4 | 22
Javed Aslam | 0 | 10 | 0 | 0 | 10
Ali Ibraheem | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 80 | 12 | 92
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Malek Hosan | 2 | 7 | 1 | 1 | 11
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mohammad Tahseen | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Shiv Dayal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 74 | 3 | 77
Ebrahim Qasem | 0 | 0 | 2 | 1 | 3
Shaha alsubaie | 0 | 0 | 78 | 2 | 80
Syed Ataullah | 0 | 0 | 58 | 0 | 58
Grand Total | 2 | 24 | 358 | 24 | 408

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 51
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 21
| | Delayed Delivery (Furniture) | 22
| | Delivery Status | 19
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Refunds after Return | 3
| | Return Request Initiation | 1
Customer Services Total | | | 121
Live Sales | Pre-Sale | Help in completing the order | 1
| | Live assist | 5
Live Sales Total | | | 6
No Answer | (blank) | (blank) | 14
No Answer Total | | | 15
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 16
| Other Enquiry | (blank) | 1
| | Offers | 6
| | Payment Methods | 4
| | Store Location | 1
| | Using Shukran Points | 1
| Product Related | Product Specification | 10
PreSales Total | | | 39
Grand Total | | | 181

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 1 | 0 | 0 | 0 | 1 | 4
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 1 | 2
! Hassan Saeed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 0 | 0 | 0 | 2 | 0 | 0 | 2
Ankit Kumar | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 2 | 0 | 2 | 2 | 2 | 10

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 3 | 5 | 24 | 4 | 36 | 74
Hasan Nour | 21 | 16 | 6 | 54 | 11 | 15 | 123
! Hassan Saeed | 10 | 24 | 0 | 15 | 7 | 7 | 63
Javed Aslam | 0 | 0 | 0 | 7 | 5 | 37 | 49
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 2 | 5 | 7
Syed Ataullah | 2 | 1 | 1 | 4 | 4 | 3 | 15
Khaled Sufian | 0 | 9 | 8 | 2 | 7 | 10 | 36
Asma Salem | 0 | 4 | 0 | 0 | 0 | 3 | 7
Shaha alsubaie | 2 | 10 | 7 | 3 | 3 | 2 | 27
Amal Alsalamah | 0 | 0 | 2 | 0 | 0 | 1 | 3
Mohammad Ghasham | 0 | 6 | 2 | 5 | 0 | 3 | 16
Ali hazzaa | 7 | 1 | 8 | 3 | 6 | 5 | 30
Naji Shabanh | 21 | 24 | 10 | 10 | 10 | 7 | 82
Amir Aziz | 0 | 0 | 0 | 9 | 3 | 0 | 12
Mustehsan Siddiqui | 0 | 0 | 0 | 0 | 1 | 0 | 1
Amal Alhamad | 2 | 5 | 0 | 0 | 0 | 0 | 7
Mohiuddin Lsm | 3 | 1 | 0 | 0 | 0 | 0 | 4
Mohammed Ali | 3 | 1 | 0 | 0 | 0 | 0 | 4
Ankit Kumar | 1 | 1 | 0 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 5 | 0 | 0 | 0 | 0 | 0 | 5
Ebrahim Qasem | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 82 | 106 | 49 | 136 | 63 | 134 | 570

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 15 | 18 | 15 | 6 | 6 | 8 | 68
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 7 | 2 | 5 | 7 | 3 | 2 | 26
Hasan Nour | 25 | 0 | 11 | 1 | 4 | 5 | 46
Javed Aslam | 12 | 7 | 2 | 12 | 10 | 13 | 56
Naji Shabanh | 0 | 0 | 0 | 0 | 1 | 1 | 2
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 0 | 0 | 0 | 0 | 3 | 0 | 3
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 60 | 27 | 33 | 26 | 27 | 31 | 204

Please feel free to reach out for any further clarifications.