Subject: Daily performance summary for LiveSalesman team for Dec 17th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Dec 2021 09:01:17 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 17th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 3
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 2 | 67 | 0 | 0 | 69
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 29 | 0 | 7 | 36
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 9 | 0 | 0 | 0 | 0 | 9
Malek Hosan | 5 | 0 | 0 | 0 | 0 | 5
Jok Kuol | 0 | 0 | 11 | 0 | 7 | 18
Mohammad Faizan | 0 | 1 | 15 | 0 | 0 | 16
Mohammad Tahseen | 0 | 3 | 9 | 0 | 19 | 31
Raghwendra Pratap Singh | 0 | 9 | 88 | 0 | 0 | 97
Shiv Dayal | 0 | 6 | 50 | 0 | 0 | 56
Waseem Ahemad . Khan | 0 | 2 | 20 | 0 | 5 | 27
Amir Aziz | 0 | 0 | 0 | 11 | 0 | 11
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 0
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 17 | 23 | 289 | 11 | 38 | 378

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 29
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 11
| | Delayed Delivery (HH) | 5
| | Delivery Status | 10
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| | Wrong commitments | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 2
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 4
| | Product issue | 1
| | Refund for Other reason | 2
| | Refunds after Return | 10
| | Return item not received | 2
| | Return Request Initiation | 2
Customer Services Total | | | 84
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
Mattress Related Total | | | 1
No Answer Total | | | 6
Mattress Related | Post-Sales | Product Complaints | 1
No Answer | No Answer | No Answer | 6
PreSales | Other Enquiry | (blank) | 3
| | Offers | 29
| | Payment Methods | 3
| | Promo Code | 1
| | Store Availability | 10
| | Store Location | 2
| Policy Related | Delivery Cost | 8
| | Delivery Time | 6
| | Return Policy | 1
| Product Related | Pricing | 2
| | Product Specification | 98
PreSales Total | | | 163
Grand Total | | | 255

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 1 | 0 | 1 | 0 | 1 | 3
Hasan Nour | 10 | 0 | 0 | 0 | 2 | 1 | 13
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 3 | 3 | 0 | 0 | 0 | 0 | 6
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 15 | 4 | 0 | 1 | 2 | 3 | 25

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 0 | 5 | 1 | 4 | 5 | 11 | 26
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 2 | 5 | 6 | 11 | 30
Ankit Kumar | 1 | 4 | 3 | 8 | 4 | 26 | 46
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 3 | 3
Abu Sufian | 8 | 2 | 3 | 4 | 6 | 10 | 33
Waseem Ahemad . Khan | 2 | 2 | 3 | 4 | 7 | 15 | 33
Mohammad Tahseen | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mohammad Faizan | 11 | 5 | 1 | 6 | 4 | 10 | 37
Amir Aziz | 0 | 0 | 0 | 0 | 5 | 2 | 7
Ali Ibraheem | 4 | 2 | 1 | 2 | 1 | 1 | 11
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 2 | 3
Shiv Dayal | 13 | 5 | 1 | 4 | 0 | 0 | 23
Mohiuddin Lsm | 0 | 2 | 2 | 1 | 0 | 0 | 5
Syed Ataullah | 6 | 0 | 0 | 0 | 0 | 0 | 6
Raghwendra Pratap Singh | 10 | 0 | 0 | 0 | 0 | 0 | 10
Grand Total | 61 | 28 | 17 | 38 | 39 | 92 | 275

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 0 | 5 | 3 | 7 | 15
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 2 | 17 | 19
Mohammed Ali | 0 | 4 | 2 | 2 | 5 | 11 | 24
Abu Sufian | 0 | 1 | 0 | 0 | 0 | 4 | 5
Jok Kuol | 6 | 3 | 0 | 2 | 2 | 3 | 16
Waseem Ahemad . Khan | 7 | 0 | 0 | 1 | 0 | 2 | 10
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 1 | 2
Ali Ibraheem | 0 | 0 | 2 | 0 | 0 | 0 | 2
Mohammad Tahseen | 22 | 1 | 0 | 0 | 0 | 0 | 23
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 38 | 10 | 5 | 10 | 12 | 45 | 120

Please feel free to reach out for any further clarifications.