Subject: Ticket re-opened - [#5059] Issues with virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 17 Dec 2021 07:28:46 +0000

Hi Pritish Nandi,  Ticket “#5059 – Issues with virtual ” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5059 to view the ticket.  Ticket comment   Thanks Pritesh!

 
 Kris Madsen
 Group Fitness Manager 
 Les Mills Hutt City 

 

   

 
 Kris Madsen​
 
   |  
 Group Fitness Manager 

 Les Mills Wellington Hutt City 
  |  
 [email-masked] 

 
 
 7 Pretoria Street, Lower Hutt 
 ,  
 Wellington 
  |  
 www.lesmills.co.nz 
 
  P: (04)8030154   
    
  Unsubscribe: To unsubscribe from any further communications from this email address please reply UNSUBSCRIBE in the subject line of a reply email. ​ 

 

 
  
 On 17/12/2021, at 8:10 PM, Les Mills International <[email-masked]> wrote: 

 

 
 
 Hi Kris, 
 ​ 
 
 That is great news! 

 
 Seems like the update may have fixed the issue. Please continue to test it and do let us know how it goes. 

Regards, 
Pritish 
Customer Services  
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5059

 

 

 
 
 On Fri, 17 Dec at 8:56 AM 
, Kris Madsen <[email-masked]> wrote:
 Kia Ora team,  

 
 Quick update! 

 
 Correct version showing in APP as per below. 

 
 When checking settings it shows that it is connected to WIFI. 

 
 All virtual classes have been running fine since yesterday. 

 
 Ben is checking internet connection and it is intermittent. Was struggling to connect to LMAV, however, it seems to be fine. 

 

 
 Cheers  
 
 Kris Madsen
 Group Fitness Manager 
 Les Mills Hutt City 

 

 

 

 

 Kris Madsen​
 
   |  
 Group Fitness Manager 

 

 

 Les Mills Wellington Hutt City 
  |  
 [email-masked] 

 

 

 

 7 Pretoria Street, Lower Hutt 
 ,  
 Wellington 
  |  
 www.lesmills.co.nz 

 

 

 P: (04)8030154  

 

 

  

 

 

 Unsubscribe: To unsubscribe from any further communications from this email address please reply UNSUBSCRIBE in the subject line of a reply email. 
​ 

 

 

 

 On 17/12/2021, at 1:27 AM, Les Mills International <[email-masked]> wrote: 

 

 
 Hi Kris and Ben, 
 ​ 
 
 Thank you for sharing the details and the screenshot. 
 ​ 
 
 Unfortunately, we are unable to check the current app version at this end. Could you please make sure the internet is connected with the iPad and then you check the app update? As it seems that the iPad does not have any internet connectivity
 at this stage.  

 
 Also, you could check the version of the App by: 
 Opening the app in the admin mode 
 Going to Settings 
 Taping on Versions from the left-hand side and checking the version.  
 ​ 
 
 If updated it should show 1.15.0 (402) 
 ​ 
 
 Do let us know if you have any questions.  
 ​ 
 Regards, 
 Pritish 
 Customer Services  
 ​Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5059  

 

 
 On Thu, 16 Dec at 10:59 AM 
, Kris Madsen <[email-masked]> wrote:
 Thanks Ben and Desiré!  

 
 I have just cc’d LMI help desk on here and hopefully they can confirm 👌🏽 

 
 Cheers  
 
 Kris Madsen
 Group Fitness Manager 
 Les Mills Hutt City 

 

 

 

 

 Kris Madsen​
 
   |  
 Group Fitness Manager 

 

 

 Les Mills Wellington Hutt City 
  |  
 [email-masked] 

 

 

 

 7 Pretoria Street, Lower Hutt 
 ,  
 Wellington 
  |  
 www.lesmills.co.nz 

 

 

 P: (04)8030154  

 

 

  

 

 

 Unsubscribe: To unsubscribe from any further communications from this email address please reply UNSUBSCRIBE in the subject line of a reply email. 
​ 

 

 

 

 On 16/12/2021, at 10:17 AM, Ben De Wever <[email-masked]> wrote: 

 
  Hey Kris,

 
 Just has a look with Desiré, 

 
 We couldnt find any button to update, it just says 'open' which would suggest that it's already been updated? Pic attached. Desire just mentioned she actually updated the ipad yesterday and reinstalled the virtual app along with that. So i actually think
 she may have fixed it then (wohoo). Are we able to check in with LMI again to make sure they can see that we infact are on the latest version? 

 
 Also just to note - we couldnt figure out the guided access part. Triple tapping the lock button didnt do anything (and there's no home button) 

 

 Sent from my iPhone 

 

 

 

 Ben De Wever​
 
   |  
 Sales Manager 

 

 

 Les Mills Wellington Hutt City 
  |  
 [email-masked] 

 

 

 

 7 Pretoria Street, Lower Hutt 
 ,  
 Wellington 
  |  
 www.lesmills.co.nz 

 

 

 P: (04) 803 0146  
 | 
  M: 021 911 225

 

 

  

 

 

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 On 16/12/2021, at 9:35 AM, Kris Madsen <[email-masked]> wrote: 

 
 
  Hey Kea & Ben

 Would one of you be able to pop into the cycle studio and follow the upgrade below that I received from LMI help desk? 

 
 Thank you 🙏🏽 hopefully this is will fix the problem. 

 
 X 

 Kris Madsen
 Group Fitness Manager 
 Les Mills Hutt City 

 
Begin forwarded message: 

 

 

 

 

 Kris Madsen​
 
   |  
 Group Fitness Manager 

 

 

 Les Mills Wellington Hutt City 
  |  
 [email-masked] 

 

 

 

 7 Pretoria Street, Lower Hutt 
 ,  
 Wellington 
  |  
 www.lesmills.co.nz 

 

 

 P: (04)8030154  

 

 

  

 

 

 Unsubscribe: To unsubscribe from any further communications from this email address please reply UNSUBSCRIBE in the subject line of a reply email. 
​ 

 

 
From: Les Mills International <[email-masked]> 
Date: 16 December 2021 at 9:08:14 AM NZDT 
To: Kris Madsen <[email-masked]> 
Subject: Re: Issues with virtual 
Reply-To: Les Mills International <[email-masked]> 

 

 
 
 Hi Kris, 
 ​ 
 
 Thank you for sharing with us requested information. 

 
 We can see that you are using old App version. Please follow the below sequence to update your Les Mills Virtual App. 

 
 Exit out of Guided Access by triple clicking the Home button, or 
triple clicking the Lock button depending on your iPad model.   

 
 Navigate to the Apple App Store, which is a blue icon > Search for Les Mills Virtual > Choose "Update" next to the app.  

 
 Once the App has updated you will have the option to "Open" the app, please Open the App.  

 
 Enter back into Guided Access mode by triple clicking the Home button, or triple clicking the Lock button depending on your iPad model.  

 
 Please let us know your questions.  

 
 
 Best Regards, 
Pritish 
Customer Services 
Les Mills Virtual App 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5059