Subject: Daily performance summary for LiveSalesman team for Dec 16th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Dec 2021 09:05:19 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 16th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 77 | 8 | 85
Hasan Nour | 2 | 32 | 0 | 0 | 34
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Mohammad Tahseen | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Shiv Dayal | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 8 | 61 | 1 | 70
Amir Aziz | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 10 | 0 | 0 | 10
Ali hazzaa | 0 | 0 | 26 | 2 | 28
Amal Alhamad | 0 | 0 | 40 | 7 | 47
Amal Alsalamah | 0 | 0 | 48 | 4 | 52
Mohiuddin Lsm | 0 | 0 | 23 | 2 | 25
Naji Shabanh | 0 | 0 | 43 | 10 | 53
Ebrahim Qasem | 0 | 0 | 0 | 3 | 3
Grand Total | 2 | 50 | 318 | 38 | 408

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 46
| Delivery Related | Day of Delivery - Status | 6
| | Delayed Delivery (Furniture) | 16
| | Delayed Delivery (HH) | 1
| | Delivery Status | 54
| | Partial Delivery | 2
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Refund for Other reason | 8
| | Refunds after Return | 4
| | Return Request Initiation | 1
Customer Services Total | | | 145
Live Sales | (blank) | (blank) | 53
| Pre-Sale | Live assist | 3
Live Sales Total | | | 56
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | Other Enquiry | Offers | 2
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 1
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 2
| Product Related | Product Specification | 5
PreSales Total | | | 13
Grand Total | | | 217

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 1 | 2
! Hassan Saeed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 0 | 0 | 1 | 1 | 0 | 0 | 2
Ankit Kumar | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 0 | 2 | 1 | 1 | 2 | 2 | 8

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 3 | 1 | 15 | 10 | 35 | 65
Hasan Nour | 10 | 7 | 21 | 38 | 9 | 15 | 100
! Hassan Saeed | 32 | 10 | 5 | 14 | 6 | 6 | 73
Javed Aslam | 1 | 0 | 1 | 6 | 3 | 36 | 47
Abdulmajeed Alanazi | 0 | 0 | 0 | 1 | 2 | 5 | 8
Syed Ataullah | 3 | 0 | 1 | 5 | 3 | 3 | 15
Khaled Sufian | 7 | 7 | 6 | 9 | 7 | 9 | 45
Asma Salem | 0 | 4 | 0 | 0 | 0 | 3 | 7
Shaha alsubaie | 7 | 11 | 3 | 3 | 3 | 2 | 29
Amal Alsalamah | 4 | 2 | 0 | 0 | 0 | 1 | 7
Mohammad Ghasham | 5 | 2 | 6 | 0 | 0 | 3 | 16
Ali hazzaa | 6 | 6 | 5 | 1 | 6 | 5 | 29
Naji Shabanh | 30 | 20 | 5 | 16 | 10 | 4 | 85
Amir Aziz | 0 | 0 | 0 | 9 | 3 | 0 | 12
Mustehsan Siddiqui | 0 | 0 | 0 | 1 | 0 | 0 | 1
Amal Alhamad | 13 | 5 | 0 | 0 | 0 | 0 | 18
Mohiuddin Lsm | 4 | 0 | 0 | 0 | 0 | 0 | 4
Mohammed Ali | 4 | 0 | 0 | 0 | 0 | 0 | 4
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Ebrahim Qasem | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 132 | 77 | 54 | 118 | 62 | 127 | 570

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 16 | 20 | 4 | 11 | 4 | 9 | 64
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 11 | 5 | 2 | 7 | 3 | 2 | 30
Hasan Nour | 26 | 5 | 7 | 2 | 4 | 4 | 48
Javed Aslam | 6 | 5 | 9 | 14 | 5 | 15 | 54
Naji Shabanh | 0 | 0 | 0 | 0 | 2 | 1 | 3
Ali hazzaa | 0 | 0 | 0 | 0 | 3 | 0 | 3
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 60 | 35 | 22 | 34 | 21 | 32 | 204

Please feel free to reach out for any further clarifications.