Subject: Daily performance summary for LiveSalesman team for Dec 16th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Dec 2021 09:01:18 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 16th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 59 | 0 | 0 | 62
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 19 | 0 | 0 | 0 | 1 | 20
Ankit Kumar | 2 | 1 | 9 | 0 | 0 | 12
Mohammad Tahseen | 0 | 0 | 0 | 0 | 32 | 32
Waseem Ahemad . Khan | 0 | 1 | 17 | 0 | 2 | 20
Abu Sufian | 0 | 8 | 49 | 0 | 0 | 57
Ali Ibraheem | 0 | 2 | 46 | 0 | 0 | 48
Mohammad Faizan | 0 | 4 | 17 | 0 | 0 | 21
Raghwendra Pratap Singh | 0 | 1 | 43 | 0 | 0 | 44
Shiv Dayal | 0 | 7 | 62 | 0 | 0 | 69
Jok Kuol | 0 | 0 | 10 | 0 | 2 | 12
Mohammed Ali | 0 | 0 | 54 | 0 | 0 | 54
Syed Ataullah | 0 | 0 | 2 | 0 | 0 | 2
Amir Aziz | 0 | 0 | 0 | 5 | 0 | 5
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Amal Alhamad | 0 | 0 | 0 | 0 | 0 | 0
Amal Alsalamah | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 21 | 27 | 368 | 5 | 37 | 458

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 18
| Delivery Related | Day of Delivery - Status | 7
| | Delayed Delivery (HH) | 5
| | Delivery Status | 98
| | Missing items\parts | 2
| | Reschedule Delivery | 5
| Product Complaint | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 1
| | Product issue | 1
| | Refunds after Return | 5
| | Return Request Initiation | 4
Customer Services Total | | | 159
No Answer | No Answer | No Answer | 19
No Answer Total | | | 19
PreSales | Other Enquiry | (blank) | 2
| | Offers | 13
| | Payment Methods | 5
| | Promo Code | 1
| | Store Availability | 7
| | Store Location | 2
| Policy Related | Delivery Cost | 3
| | Delivery Time | 5
| | Return Policy | 1
| Product Related | Pricing | 1
| | Product Specification | 138
PreSales Total | | | 178
Grand Total | | | 356

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 8 | 4 | 0 | 1 | 0 | 1 | 14
Hasan Nour | 9 | 0 | 0 | 0 | 2 | 1 | 12
Syed Ataullah | 0 | 0 | 1 | 3 | 0 | 1 | 5
Amir Aziz | 0 | 0 | 1 | 0 | 0 | 0 | 1
Ankit Kumar | 16 | 10 | 0 | 0 | 0 | 0 | 26
Waseem Ahemad . Khan | 0 | 5 | 0 | 0 | 0 | 0 | 5
Grand Total | 33 | 19 | 2 | 4 | 2 | 3 | 63

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 2 | 3 | 0 | 4 | 5 | 11 | 25
Mosab Mohammed Abdalla Nasreldin | 6 | 1 | 1 | 7 | 5 | 11 | 31
Ankit Kumar | 2 | 6 | 2 | 10 | 3 | 28 | 51
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 3 | 3
Abu Sufian | 13 | 3 | 2 | 5 | 6 | 10 | 39
Waseem Ahemad . Khan | 0 | 3 | 4 | 4 | 9 | 15 | 35
Mohammad Faizan | 10 | 4 | 0 | 7 | 3 | 10 | 34
Amir Aziz | 0 | 0 | 0 | 2 | 3 | 2 | 7
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 3 | 4
Ali Ibraheem | 3 | 2 | 2 | 3 | 2 | 1 | 13
Shiv Dayal | 13 | 1 | 3 | 2 | 0 | 0 | 19
Mohiuddin Lsm | 3 | 1 | 3 | 2 | 0 | 0 | 9
Syed Ataullah | 13 | 0 | 0 | 0 | 0 | 0 | 13
Raghwendra Pratap Singh | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 66 | 24 | 17 | 46 | 37 | 94 | 284

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 0 | 8 | 2 | 7 | 17
Murtaza Kutiyanawala | 0 | 0 | 0 | 2 | 1 | 16 | 19
Mohammed Ali | 2 | 2 | 2 | 3 | 5 | 11 | 25
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 4 | 6
Jok Kuol | 6 | 2 | 0 | 3 | 1 | 3 | 15
Waseem Ahemad . Khan | 6 | 0 | 1 | 0 | 0 | 2 | 9
Hasan Nour | 2 | 0 | 1 | 0 | 0 | 1 | 4
Ali Ibraheem | 0 | 3 | 1 | 0 | 0 | 0 | 4
Syed Ataullah | 7 | 0 | 0 | 0 | 0 | 0 | 7
Mohammad Tahseen | 20 | 0 | 0 | 0 | 0 | 0 | 20
Grand Total | 45 | 7 | 5 | 16 | 9 | 44 | 126

Please feel free to reach out for any further clarifications.