Subject: New Reply Received - PureGYm Al Hamra Women’s
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 16 Dec 2021 13:41:24 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  PureGYm Al Hamra Women’s   Ticket comment <div class="WordSection1">
<div class="MsoNormal">Good day,</div>
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<div class="MsoNormal">The issue have been resolved.</div>
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<div class="MsoNormal">Regards,</div>
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<div>From: Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, December 16, 2021 3:44 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> [email-masked]; Club - AlHamra Female &lt;[email-masked]&gt;; Samia Hercy &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: PureGYm Al Hamra Women’s</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Maryan,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​I hope you are doing good!</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Do you have any updates for us? is the issue resolved or if you need any further help from us. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​Looking forward to your reply soon. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Pritish</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Customer Services</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5050" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5050</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Tue, 14 Dec at 9:40 AM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Maryan,</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Are there any error messages when trying to log into the App?
</span><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#183247'>(if you are seeing the 'there are no studios' message that means the App was deleted, and the content needs to  be re-download, the first step is to remove the device from
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>If you are
<strong><span style='font-family:"Helvetica Neue"'>not </span></strong>seeing this error message, please reset your password:</span></div>
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<div class="MsoNormal" style="line-height:13.5pt"><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#183247'>Reset Scheduler password via the below link:</span></div>
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<div class="MsoNormal" style="line-height:13.5pt"><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#183247'><a href="https://uk.lesmillsvirtual.com/virtual/login" rel="noreferrer"><span style="color:#2C5CC5;text-decoration:none">https://uk.lesmillsvirtual.com/virtual/login</span></a> </span></div>
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<div class="MsoNormal" style="line-height:13.5pt"><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#183247'>Then use the newly created password to login to the App. </span></div>
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<strong><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#183247'>Note: all other ipads on the account need the new password updated (or else they will lose sync with the Scheduler)  by unlocking
 the padlock to the top right, navigating to Settings &gt; Login with my new password </span></strong><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Khali<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5050" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5050</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Tue, 14 Dec at 1:40 AM
<span class="separator">, Maryan Ting &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Hi Khali,</span></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>I have copied the Samia and mentioned the issues below:</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";background:yellow;mso-highlight:yellow'>The username and password is working on the computer but not on the app?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";background:yellow;mso-highlight:yellow'>Am using the same credentials. What is the solution? Shall I reset the password?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Can you please advise?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Healthiest Regards,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span lang="EN-AU" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Maryan Ting (</span></b><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>She/Her)
</span></b><span lang="EN-AU" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:gray'>| Operations Manager<br>
Les Mills Middle East | India | Africa | </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-AU" style='font-family:"Calibri Light",sans-serif;color:#0563C1'>[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'><br>
</span><span lang="EN-AU" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:gray'>Tel +971 4 5808466  | Mob +971 526072542 |
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.com/ae" rel="noreferrer"><span lang="EN-AU" style='font-family:"Calibri Light",sans-serif;color:#0563C1'>www.lesmills.com/ae</span></a></span><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#002060'>
 | </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://www.lesmills.com/in/" rel="noreferrer"><span style='font-family:"Calibri Light",sans-serif;color:#0563C1'>https://www.lesmills.com/in/</span></a></span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>
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<a href="https://www.lesmills.com/ae/shop/equipment/" rel="noreferrer"><span lang="en-AE" style='font-size:10.0pt;font-family:"Helvetica Neue";color:#044A91;text-decoration:none'><img width="155" height="30" style="width:1.6145in;height:.3125in" id="_x0000_i1039" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTEwMDAzMTgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.163dgSeaHHHsQwccp1DQccynS1WJeI63XU_BMvtOvVo" alt="signature_92083429"></span></a><a href="https://www.facebook.com/LesMillsMiddleEast" title="https://www.facebook.com/LesMillsMiddleEast" rel="noreferrer"><span lang="en-AE" style='font-size:10.0pt;font-family:"Helvetica Neue";color:#044A91;text-decoration:none'><img width="24" height="30" style="width:.25in;height:.3125in" id="_x0000_i1038" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTEwMDAzMTksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.51Fd7HZJcWMxrxU9JVtLfOu6dhYHsH3so4Zmp6nGbuw" alt="signature_1758113341"></span></a><a href="https://twitter.com/lesmillsme" title="https://twitter.com/lesmillsme" rel="noreferrer"><span lang="en-AE" style='font-size:10.0pt;font-family:"Helvetica Neue";color:#044A91;text-decoration:none'><img width="24" height="30" style="width:.25in;height:.3125in" id="_x0000_i1037" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTEwMDAzMjAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.P0qN7SZdrKI_-YXAMxfGbbSZwyT1yBJIU2kxnTV6iEI" alt="signature_997271428"></span></a><a href="https://www.instagram.com/lesmillsmiddleeast/" title="https://www.instagram.com/lesmillsmiddleeast/" rel="noreferrer"><span lang="en-AE" style='font-size:10.0pt;font-family:"Helvetica Neue";color:#044A91;text-decoration:none'><img width="24" height="30" style="width:.25in;height:.3125in" id="_x0000_i1036" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTEwMDAzMjEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.kh0KRpvl6Q8gdiuGZ3TAwrEU6BwPy_ahm2IibpFkymM" alt="signature_624986269"></span></a><a href="https://www.youtube.com/user/lesmillsgroupfitness" rel="noreferrer"><span lang="en-AE" style='font-size:10.0pt;font-family:"Helvetica Neue";color:#044A91;text-decoration:none'><img width="24" height="30" style="width:.25in;height:.3125in" id="_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTEwMDAzMjIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.U3i5OZ2EAYOs4tNPXD06aUtZsWC5U11jPej4CLfjPBk" alt="signature_1091407768"></span></a><a href="https://www.linkedin.com/company/les-mills-middle-east-india/mycompany/?viewAsMember=true" rel="noreferrer"><span lang="en-AE" style='font-size:10.0pt;font-family:"Helvetica Neue";color:#044A91;text-decoration:none'><img width="24" height="30" style="width:.25in;height:.3125in" id="_x0000_i1034" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTEwMDAzMjMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.bhXu9IKJfQ-BVErRB2x1wIPiS4bfO9sbgCfIs39UvUU" alt="signature_948820478"></span></a><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>From: Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, 13 December 2021 03:22 AM<br>
<b>To:</b> Maryan Ting &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Help Les Mills Virtual &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Re: PureGYm Al Hamra Women’s </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Maryan Ting,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I can see that their iPad has not been synced with the scheduler for the past 4 days. To resync please follow this article:
<a href="https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000084283?lang=en&amp;portalId=36000052867" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000084283?lang=en&amp;portalId=36000052867</a>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>If the club forgot their password to log into the app, they can reset it by going to the scheduler and clicking 'Reset Password'.</span></div>
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<span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#183247'><a href="https://uk.lesmillsvirtual.com/virtual/login" rel="noreferrer"><span style="color:#2C5CC5;text-decoration:none">https://uk.lesmillsvirtual.com/virtual/login</span></a> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Email to login:
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<span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#183247'>Then use the newly created password to login to the App. </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<strong><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#183247'>Note: all other ipads on the account need the new password updated (or else they will lose sync with the Scheduler)  by unlocking
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Khali<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5050" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5050</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Mon, 13 Dec at 1:28 AM
<span class="separator">, Maryan Ting &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Hi Support Team,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Can you please assist PureGYm Al Hamra Women’s ?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>They are facing issues to access the app at the IPad as well we add classes online and we can’t find them at the iPad , this is Al Hamra Women</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Healthiest Regards,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<b><span lang="EN-AU" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Maryan Ting (</span></b><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>She/Her)
</span></b><span lang="EN-AU" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:gray'>| Operations Manager<br>
Les Mills Middle East | India | Africa | </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-AU" style='font-family:"Calibri Light",sans-serif;color:#0563C1'>[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'><br>
</span><span lang="EN-AU" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:gray'>Tel +971 4 5808466  | Mob +971 526072542 |
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.com/ae" rel="noreferrer"><span lang="EN-AU" style='font-family:"Calibri Light",sans-serif;color:#0563C1'>www.lesmills.com/ae</span></a></span><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#002060'>
 | </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://www.lesmills.com/in/" rel="noreferrer"><span style='font-family:"Calibri Light",sans-serif;color:#0563C1'>https://www.lesmills.com/in/</span></a></span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5050