Subject: Daily performance summary for LiveSalesman team for Dec 15th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Dec 2021 09:05:23 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 15th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Khaled Sufian | 0 | 0 | 74 | 3 | 77
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 66 | 10 | 76
Malek Hosan | 0 | 19 | 43 | 3 | 65
Jok Kuol | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Shiv Dayal | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 37 | 1 | 38
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 2 | 2
Amir Aziz | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 24 | 0 | 0 | 24
Mohammad Tahseen | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 45 | 4 | 49
Amal Alhamad | 0 | 0 | 25 | 6 | 31
Amal Alsalamah | 0 | 0 | 21 | 0 | 21
Naji Shabanh | 0 | 0 | 42 | 15 | 57
Alhamzi Mohammed | 0 | 0 | 0 | 2 | 2
Grand Total | 0 | 43 | 353 | 46 | 442

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 107
| Delivery Related | (blank) | 3
| | Day of Delivery - Status | 26
| | Delayed Delivery (Furniture) | 18
| | Delayed Delivery (HH) | 2
| | Delivery Status | 51
| | Missing items\parts | 4
| Product Complaint | Complaint outside Warranty | 4
| | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 4
Customer Services Total | | | 233
Live Sales | (blank) | (blank) | 57
| Pre-Sale | Live assist | 1
Live Sales Total | | | 58
No Answer | (blank) | (blank) | 1
No Answer Total | | | 2
No Answer | No Answer | No Answer | 1
PreSales | Other Enquiry | Offers | 2
| | Store Availability | 1
| | Store Location | 2
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | Product Specification | 4
PreSales Total | | | 11
Grand Total | | | 304

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 1 | 2
! Hassan Saeed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 2 | 0 | 0 | 2 | 1 | 2 | 7

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 3 | 6 | 12 | 16 | 34 | 72
Hasan Nour | 15 | 9 | 34 | 31 | 11 | 11 | 111
! Hassan Saeed | 35 | 0 | 11 | 13 | 7 | 6 | 72
Javed Aslam | 0 | 0 | 2 | 4 | 2 | 34 | 42
Abdulmajeed Alanazi | 0 | 0 | 0 | 1 | 1 | 5 | 7
Syed Ataullah | 1 | 1 | 0 | 6 | 2 | 4 | 14
Khaled Sufian | 12 | 8 | 0 | 12 | 4 | 10 | 46
Asma Salem | 4 | 0 | 0 | 0 | 2 | 3 | 9
Shaha alsubaie | 13 | 7 | 2 | 2 | 3 | 2 | 29
Amal Alsalamah | 0 | 2 | 0 | 0 | 0 | 1 | 3
Mohammad Ghasham | 6 | 2 | 5 | 0 | 0 | 3 | 16
Ali hazzaa | 6 | 8 | 2 | 1 | 9 | 2 | 28
Naji Shabanh | 38 | 11 | 6 | 12 | 10 | 2 | 79
Amir Aziz | 0 | 0 | 7 | 5 | 1 | 0 | 13
Mustehsan Siddiqui | 0 | 0 | 0 | 1 | 0 | 0 | 1
Amal Alhamad | 11 | 0 | 0 | 0 | 0 | 0 | 11
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 3 | 0 | 0 | 0 | 0 | 0 | 3
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 148 | 51 | 75 | 100 | 68 | 117 | 559

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 28 | 15 | 2 | 10 | 5 | 9 | 69
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 2 | 5 | 5 | 8 | 0 | 2 | 22
Hasan Nour | 13 | 13 | 1 | 6 | 5 | 4 | 42
Javed Aslam | 5 | 2 | 11 | 13 | 4 | 15 | 50
Naji Shabanh | 0 | 0 | 0 | 0 | 1 | 0 | 1
Ali hazzaa | 0 | 0 | 0 | 2 | 2 | 0 | 4
Grand Total | 48 | 35 | 19 | 39 | 17 | 31 | 189

Please feel free to reach out for any further clarifications.