Subject: Ticket re-opened - [#5059] Issues with virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 15 Dec 2021 20:36:49 +0000

Hi Pritish Nandi,  Ticket “#5059 – Issues with virtual ” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5059 to view the ticket.  Ticket comment   Thanks Pritish!

 
 I’m not in the office today, so have forwarded these instructions to the management team. 

 

 
 
 Kris Madsen
 Group Fitness Manager 
 Les Mills Hutt City 

 

   

 
 Kris Madsen​
 
   |  
 Group Fitness Manager 

 Les Mills Wellington Hutt City 
  |  
 [email-masked] 

 
 
 7 Pretoria Street, Lower Hutt 
 ,  
 Wellington 
  |  
 www.lesmills.co.nz 
 
  P: (04)8030154   
    
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 On 16/12/2021, at 9:08 AM, Les Mills International <[email-masked]> wrote: 

 

 
 
 Hi Kris, 
 ​ 
 
 Thank you for sharing with us requested information. 

 
 We can see that you are using old App version. Please follow the below sequence to update your Les Mills Virtual App. 

 
 Exit out of Guided Access by triple clicking the Home button, or 
triple clicking the Lock button depending on your iPad model.   

 
 Navigate to the Apple App Store, which is a blue icon > Search for Les Mills Virtual > Choose "Update" next to the app.  

 
 Once the App has updated you will have the option to "Open" the app, please Open the App.  

 
 Enter back into Guided Access mode by triple clicking the Home button, or triple clicking the Lock button depending on your iPad model.  

 
 Please let us know your questions.  

 
 
 Best Regards, 
Pritish 
Customer Services 
Les Mills Virtual App 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5059

 On Thu, 16 Dec at 7:33 AM 
, Kris Madsen <[email-masked]> wrote:
 Morning,  

 
 7aM virtual rpm ran perfectly this morning fyi. 

 
 Cheers  

 Kris Madsen
 Group Fitness Manager 
 Les Mills Hutt City 

 

 

 

 

 Kris Madsen​
 
   |  
 Group Fitness Manager 

 

 

 Les Mills Wellington Hutt City 
  |  
 [email-masked] 

 

 

 

 7 Pretoria Street, Lower Hutt 
 ,  
 Wellington 
  |  
 www.lesmills.co.nz 

 

 

 P: (04)8030154  

 

 

  

 

 

 Unsubscribe: To unsubscribe from any further communications from this email address please reply UNSUBSCRIBE in the subject line of a reply email. 
​ 

 

 

 

 On 15/12/2021, at 8:17 PM, Les Mills International <[email-masked]> wrote: 

 

 
 Hi Kris, 
 ​ 
 
 Thank you for reaching out to us.  
 ​ 
 
 ​Could you please confirm if the Club's Virtual Username is 
[email-masked]?  
 ​ 
 
 Also, what programs you are facing issues with? Could you please provide us the day and time when the classes are freezing? 
 ​ 
 
 ​Lastly do you see any error message when this happens? 
 ​ 
 
 Looking forward to your reply soon. 
 ​ 
 
 ​Best Regards, 
 Pritish 
 Customer Services 
 Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5059  

 

 
 On Wed, 15 Dec at 4:58 PM 
, Kris Madsen <[email-masked]> wrote:
 Hey team, 
 
We are having the following issues with our virtual: 
 
• class starting and then stopping 5mins in. Having to manually start another class. 
• freezing and or glitchy. 
 
Our service guy Marty Kaufman has been in a few times and tried changing our adaptor, but he believe it may be the iPad not talking to the system. 
 
Hopefully you can help. 
 
Cheers  
 
Kris Madsen 
Group Fitness Manager 
Les Mills Hutt City 

 

 

 

 Kris Madsen​
 
   |  
 Group Fitness Manager 

 

 

 Les Mills Wellington Hutt City 
  |  
 [email-masked] 

 

 

 

 7 Pretoria Street, Lower Hutt 
 ,  
 Wellington 
  |  
 www.lesmills.co.nz 

 

 

 P: (04)8030154  

 

 

  

 

 

 Unsubscribe: To unsubscribe from any further communications from this email address please reply UNSUBSCRIBE in the subject line of a reply email. 
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