Subject: New Reply Received - Issues with virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 15 Dec 2021 18:33:46 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Issues with virtual   Ticket comment <div>Morning,
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<div>7aM virtual rpm ran perfectly this morning fyi.</div>
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<div>Cheers </div>
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<div dir="ltr">Kris Madsen
<div>Group Fitness Manager</div>
<div>Les Mills Hutt City</div>
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<td align="left" style="vertical-align:top;color:#000001;font-family:Arial">Kris Madsen<span style="font-family:remialcxesans;font-size:1px;color:#FFFFFF;line-height:1px">​</span>
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<td align="left" style="vertical-align:top;font-family:Arial">Les Mills Wellington Hutt City</td>
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<td align="left" style="vertical-align:top;font-family:Arial"><a href="mailto:[email-masked]" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#0070C0" rel="noreferrer"><strong style="font-weight:400"><span style="text-decoration:underline">[email-masked]</span></strong></a></td>
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<td align="left" style="vertical-align:top;font-family:Arial">7 Pretoria Street, Lower Hutt</td>
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<td align="left" style="vertical-align:top;font-family:Arial"><a href="http://www.lesmills.co.nz/" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#0070C0" rel="noreferrer"><strong style="font-weight:400"><span style="text-decoration:underline">www.lesmills.co.nz</span></strong></a></td>
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<tr style="font-size:0"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#7F7F7F;font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:10.67px"><td align="left" style="vertical-align:top;font-family:Arial">P: <a target="_blank" id="LPlnk689713" style="text-decoration:none;color:#7F7F7F" rel="noreferrer"><strong style="font-weight:400">(04)8030154</strong></a> </td></tr></tbody></table></td></tr>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 15/12/2021, at 8:17 PM, Les Mills International &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Kris,</div>
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<div dir="ltr">Thank you for reaching out to us. </div>
<div dir="ltr">​<br>
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<div dir="ltr">​Could you please confirm if the Club's Virtual Username is <a href="mailto:[email-masked]?" rel="noreferrer">
[email-masked]?</a> </div>
<div dir="ltr">​<br>
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<div dir="ltr">Also, what programs you are facing issues with? Could you please provide us the day and time when the classes are freezing?</div>
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<div dir="ltr">​Lastly do you see any error message when this happens?</div>
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<div dir="ltr">Looking forward to your reply soon.</div>
<div dir="ltr">​<br>
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<div dir="ltr">​Best Regards,</div>
<div dir="ltr">Pritish</div>
<div dir="ltr">Customer Services</div>
<div dir="ltr">Les Mills Virtual App<br>
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Ticket: <a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f5059&amp;umid=10c5c41b-68a0-43a4-b014-9344a184ebfb&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-481576b555f5ffdc1e4db6c421891e711c0a0ff5" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5059</a> </div>
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<blockquote class="freshdesk_quote">On Wed, 15 Dec at 4:58 PM <span class="separator">
, Kris Madsen &lt;[email-masked]&gt; wrote:
<div>Hey team,<br>
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We are having the following issues with our virtual:<br>
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• class starting and then stopping 5mins in. Having to manually start another class.<br>
• freezing and or glitchy.<br>
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Our service guy Marty Kaufman has been in a few times and tried changing our adaptor, but he believe it may be the iPad not talking to the system.<br>
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Hopefully you can help.<br>
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Cheers <br>
<br>
Kris Madsen<br>
Group Fitness Manager<br>
Les Mills Hutt City</div>
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<td align="left" style="vertical-align:top;font-family:Arial">Les Mills Wellington Hutt City</td>
<td align="left" style="vertical-align:top;font-family:Arial"> | </td>
<td align="left" style="vertical-align:top;font-family:Arial"><a href="mailto:[email-masked]" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#0070C0" rel="noreferrer"><strong style="font-weight:400"><span style="text-decoration:underline">[email-masked]</span></strong></a></td>
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<td align="left" style="vertical-align:top;font-family:Arial">7 Pretoria Street, Lower Hutt</td>
<td align="left" style="vertical-align:top;font-family:Arial">, </td>
<td align="left" style="vertical-align:top;font-family:Arial">Wellington</td>
<td align="left" style="vertical-align:top;font-family:Arial"> | </td>
<td align="left" style="vertical-align:top;font-family:Arial"><a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.lesmills.co.nz&amp;umid=10c5c41b-68a0-43a4-b014-9344a184ebfb&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-49bc9a69d668d4679f6f68db99c1ec96c1325cd5" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#0070C0" rel="noreferrer"><strong style="font-weight:400"><span style="text-decoration:underline">www.lesmills.co.nz</span></strong></a></td>
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<td align="left" style="vertical-align:top;font-family:Arial">P: <a target="_blank" id="LPlnk689713" style="text-decoration:none;color:#7F7F7F" rel="noreferrer"><strong style="font-weight:400">(04)8030154</strong></a> </td>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5059