Subject: Ticket re-opened - [#5059] Issues with virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 15 Dec 2021 16:20:01 +0000

Hi Pritish Nandi,  Ticket “#5059 – Issues with virtual ” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5059 to view the ticket.  Ticket comment   Good morning,

 
 
 Yes, that’s the correct user name. 

 
 All virtual cycle programs we have had issues with in the last two days. 

 
 Tuesday 4pm virtual sprint 
 Tuesday 7pm virtual trip  
 Wednesday 7aM virtual RPM 
 Wednesday 8aM virtual sprint  
 Wednesday 11am virtual rpm 

 
 The issue is class starts, stops within 5mins and then we have to manually restart on the iPad and it starts from the beginning again. 

 
 Unfortunately, I have been away and this is what the team have reported back to me. They haven’t advised any error messages if any are showing sorry. 

 
 I have cancelled all our virtual until 21st December at this stage, as it makes for a bad member experience. 

 
 Hopefully you can help! 

 
 Cheers  
 
 Kris Madsen
 Group Fitness Manager 
 Les Mills Hutt City 

 

   

 
 Kris Madsen​
 
   |  
 Group Fitness Manager 

 Les Mills Wellington Hutt City 
  |  
 [email-masked] 

 
 
 7 Pretoria Street, Lower Hutt 
 ,  
 Wellington 
  |  
 www.lesmills.co.nz 
 
  P: (04)8030154   
    
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 On 15/12/2021, at 8:17 PM, Les Mills International <[email-masked]> wrote: 

 

 
 
 Hi Kris, 
 ​ 
 
 Thank you for reaching out to us.  
 ​ 
 
 ​Could you please confirm if the Club's Virtual Username is 
[email-masked]?  
 ​ 
 
 Also, what programs you are facing issues with? Could you please provide us the day and time when the classes are freezing? 
 ​ 
 
 ​Lastly do you see any error message when this happens? 
 ​ 
 
 Looking forward to your reply soon. 
 ​ 
 
 ​Best Regards, 
 Pritish 
 Customer Services 
 Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5059  

 

 
 On Wed, 15 Dec at 4:58 PM 
, Kris Madsen <[email-masked]> wrote:
 Hey team, 
 
We are having the following issues with our virtual: 
 
• class starting and then stopping 5mins in. Having to manually start another class. 
• freezing and or glitchy. 
 
Our service guy Marty Kaufman has been in a few times and tried changing our adaptor, but he believe it may be the iPad not talking to the system. 
 
Hopefully you can help. 
 
Cheers  
 
Kris Madsen 
Group Fitness Manager 
Les Mills Hutt City 

 

 

 

 Kris Madsen​
 
   |  
 Group Fitness Manager 

 

 

 Les Mills Wellington Hutt City 
  |  
 [email-masked] 

 

 

 

 7 Pretoria Street, Lower Hutt 
 ,  
 Wellington 
  |  
 www.lesmills.co.nz 

 

 

 P: (04)8030154  

 

 

  

 

 

 Unsubscribe: To unsubscribe from any further communications from this email address please reply UNSUBSCRIBE in the subject line of a reply email. 
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