Subject: Tech Support Candidate - Rohit Rawat
From: Rohit Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Dec 2021 00:36:01 -0500

| | Tech Support Test

Name | Rohit Rawat
E-mail | [email-masked]
Phone Number | (91) 8826640997
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida City center
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capegemini | Technical support representative | Na | Na
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Make sure the internet connection is perfect
2. Refresh the page
3. Make sure cookies are enabled
4. Clear your cache
5. Try a different web browser
6. Check if the website is down for everybody or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put your bluetooth speaker in pairing mode by pressing and holding the power button or pairing button
2. Go to settings
3.. Connected devices
4. Bluetooth
5. Select pair new device and then tap the speaker's name

What according to you makes you a good candidate for customer service or technical support job?

1. Logical thinking
2. A good memory of how the software and operating system works
3. Active listening skills and questioning skills
4. Ability to interact confidently with clients to establish what the problem is said and explain the solution
5. Learning skills
6. Technical skills

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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