Subject: Tech Support Candidate - Priya Yadav
From: Priya Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Dec 2021 23:30:43 -0500

| | Tech Support Test

Name | Priya Yadav
E-mail | [email-masked]
Phone Number | (91) 7290883615
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad mohan nagar arthala
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | 5paisa capital limited company | Sales executive | 1 year | 15000
Previous Employer 2 | Dhani india bulls | Customer care officer | 3 month | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Open your browser. In the address bar at the top, type in google.com, then push Enter or Return. Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search. Make sure search results load properly. If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding. How to Fix My Internet ConnectionLearn how to troubleshoot Internet connectivity issues for any device(s) you have that are struggling to access the Internet. My Internet Doesn't Work
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Swipe down from the top of the screen.Touch and hold Bluetooth. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.Tap the name of the Bluetooth device you want to pair with your device. Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Show willingness to help,show to customers that you understand their frustrations by emphatized and symphatized them and give best options and recommendations to help the customer to satisfy their needs

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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