Subject: Daily performance summary for LiveSalesman team for Dec 14th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Dec 2021 09:05:16 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 14th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Abu Sufian | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 2 | 0 | 2
Khaled Sufian | 0 | 0 | 96 | 6 | 102
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 16 | 0 | 0 | 16
Jok Kuol | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 6 | 0 | 0 | 6
! Hassan Saeed | 0 | 0 | 79 | 16 | 95
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Shiv Dayal | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 1 | 24 | 0 | 25
Amir Aziz | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 15 | 0 | 0 | 15
Amal Alhamad | 0 | 0 | 57 | 10 | 67
Amal Alsalamah | 0 | 0 | 52 | 6 | 58
Mohammad Ghasham | 0 | 0 | 29 | 5 | 34
Naji Shabanh | 0 | 0 | 49 | 12 | 61
Shaha alsubaie | 0 | 0 | 50 | 7 | 57
Grand Total | 0 | 38 | 438 | 62 | 538

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 219
| Delivery Related | Delivery Status | 71
| | Missing items\parts | 2
| | Partial Delivery | 3
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 5
| | Refunds after Return | 2
| | Return Request Initiation | 1
Customer Services Total | | | 314
Live Sales | (blank) | (blank) | 61
Live Sales Total | | | 61
Mattress Related | (blank) | (blank) | 1
Mattress Related Total | | | 2
No Answer Total | | | 1
Mattress Related | Post-Sales | Product Complaints | 1
No Answer | (blank) | (blank) | 1
PreSales | | (blank) | 1
| Other Enquiry | Payment Methods | 1
| Product Related | Product Specification | 5
PreSales Total | | | 7
Grand Total | | | 385

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 1 | 1 | 0 | 2
! Hassan Saeed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 1 | 0 | 0 | 0 | 1
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 1 | 3 | 1 | 1 | 7

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 3 | 1 | 12 | 6 | 18 | 34 | 74
Hasan Nour | 0 | 18 | 21 | 11 | 4 | 2 | 56
! Hassan Saeed | 27 | 6 | 5 | 13 | 5 | 9 | 65
Javed Aslam | 0 | 1 | 3 | 3 | 2 | 33 | 42
Abdulmajeed Alanazi | 0 | 0 | 1 | 14 | 3 | 8 | 26
Asma Salem | 5 | 4 | 5 | 8 | 10 | 8 | 40
Syed Ataullah | 0 | 1 | 0 | 7 | 2 | 3 | 13
Khaled Sufian | 12 | 6 | 4 | 10 | 3 | 8 | 43
Shaha alsubaie | 18 | 3 | 1 | 2 | 3 | 3 | 30
Amal Alsalamah | 10 | 0 | 0 | 0 | 0 | 1 | 11
Naji Shabanh | 30 | 7 | 9 | 12 | 8 | 2 | 68
Mohammad Ghasham | 8 | 6 | 0 | 0 | 1 | 2 | 17
Ali hazzaa | 9 | 7 | 0 | 3 | 9 | 1 | 29
Amir Aziz | 0 | 0 | 7 | 6 | 1 | 0 | 14
Mustehsan Siddiqui | 0 | 0 | 0 | 2 | 0 | 0 | 2
Amal Alhamad | 21 | 0 | 0 | 0 | 0 | 0 | 21
Grand Total | 143 | 60 | 68 | 97 | 69 | 114 | 551

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 33 | 4 | 7 | 13 | 6 | 5 | 68
Javed Aslam | 13 | 15 | 10 | 20 | 4 | 17 | 79
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 2 | 2
Syed Ataullah | 6 | 1 | 10 | 4 | 0 | 3 | 24
Hasan Nour | 14 | 11 | 1 | 6 | 4 | 3 | 39
Naji Shabanh | 0 | 0 | 0 | 0 | 2 | 0 | 2
Ali hazzaa | 0 | 0 | 0 | 4 | 0 | 0 | 4
Grand Total | 66 | 31 | 28 | 47 | 16 | 30 | 218

Please feel free to reach out for any further clarifications.