Subject: Daily performance summary for LiveSalesman team for Dec 14th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Dec 2021 09:01:17 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 14th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abu Sufian | 0 | 4 | 43 | 0 | 10 | 57
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 7 | 0 | 0 | 0 | 0 | 7
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 4 | 17 | 0 | 4 | 25
Ali Ibraheem | 0 | 2 | 40 | 0 | 0 | 42
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 15 | 0 | 12 | 0 | 20 | 47
Mohammad Faizan | 0 | 8 | 37 | 0 | 0 | 45
Mohiuddin Lsm | 0 | 6 | 20 | 0 | 0 | 26
Mosab Mohammed Abdalla Nasreldin | 0 | 5 | 39 | 0 | 0 | 44
Shiv Dayal | 0 | 9 | 45 | 0 | 0 | 54
Syed Ataullah | 0 | 8 | 15 | 0 | 0 | 23
Amir Aziz | 0 | 0 | 0 | 9 | 0 | 9
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Amal Alhamad | 0 | 0 | 0 | 0 | 0 | 0
Amal Alsalamah | 0 | 0 | 0 | 0 | 0 | 0
Mohammad Ghasham | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 22 | 46 | 268 | 9 | 34 | 379

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 18
| | Delayed Delivery (HH) | 4
| | Delivery Status | 77
| | Missing items\parts | 1
| | Reschedule Delivery | 3
| Product Complaint | Complaint within Warranty | 10
| Refunds and Cancelations | Cancelation | 4
| | Product issue | 1
| | Refund for Other reason | 5
| | Refunds after Return | 4
| | Return item not received | 3
| | Return Request Initiation | 9
Customer Services Total | | | 139
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 2
No Answer Total | | | 21
Mattress Related | Post-Sales | Returns and Free Trial | 1
No Answer | No Answer | No Answer | 21
PreSales | Other Enquiry | (blank) | 3
| | Offers | 2
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 11
| | Store Location | 3
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 4
| | Delivery Time | 7
| Product Related | Pricing | 2
| | Product Specification | 104
PreSales Total | | | 139
Grand Total | | | 302

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 14 | 0 | 1 | 0 | 0 | 1 | 16
Hasan Nour | 0 | 0 | 0 | 2 | 0 | 1 | 3
Syed Ataullah | 0 | 2 | 2 | 0 | 0 | 1 | 5
Ankit Kumar | 12 | 0 | 0 | 0 | 0 | 0 | 12
Waseem Ahemad . Khan | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 34 | 2 | 3 | 2 | 0 | 3 | 44

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 5 | 0 | 3 | 7 | 3 | 12 | 30
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 4 | 4
Mosab Mohammed Abdalla Nasreldin | 6 | 1 | 3 | 8 | 4 | 11 | 33
Ankit Kumar | 0 | 0 | 2 | 7 | 4 | 22 | 35
Abu Sufian | 8 | 2 | 7 | 9 | 5 | 9 | 40
Waseem Ahemad . Khan | 4 | 4 | 5 | 8 | 9 | 14 | 44
Mohammad Faizan | 14 | 0 | 5 | 6 | 6 | 8 | 39
Amir Aziz | 0 | 0 | 0 | 8 | 3 | 4 | 15
Hasan Nour | 0 | 0 | 0 | 2 | 2 | 2 | 6
Ali Ibraheem | 5 | 2 | 1 | 5 | 1 | 1 | 15
Mohiuddin Lsm | 12 | 4 | 3 | 1 | 0 | 0 | 20
Shiv Dayal | 14 | 7 | 3 | 1 | 0 | 0 | 25
Syed Ataullah | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 76 | 20 | 32 | 62 | 37 | 87 | 314

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 1 | 2
Jok Kuol | 7 | 1 | 3 | 1 | 3 | 1 | 16
Ankit Kumar | 2 | 0 | 7 | 7 | 0 | 7 | 23
Murtaza Kutiyanawala | 0 | 0 | 1 | 2 | 1 | 17 | 21
Mohammed Ali | 15 | 2 | 3 | 12 | 4 | 11 | 47
Abu Sufian | 6 | 0 | 0 | 0 | 0 | 5 | 11
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 0 | 2 | 3
Hasan Nour | 0 | 1 | 0 | 0 | 1 | 1 | 3
Ali Ibraheem | 6 | 1 | 0 | 0 | 0 | 0 | 7
Grand Total | 36 | 7 | 14 | 22 | 9 | 45 | 133

Please feel free to reach out for any further clarifications.