Subject: Tech Support Candidate - Suraj Kumar
From: Suraj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Dec 2021 11:22:48 -0500

| | Tech Support Test

Name | Suraj Kumar
E-mail | [email-masked]
Phone Number | (91) 9155662156
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pc solution Pvt Ltd | Remote support engineer | Still working | 21
Previous Employer 1 | Progressive infotech Pvt Ltd | Desk side Engineer | 6th March 2020 | 13.5
Previous Employer 2 | Intarvo technology | Trainee engineer | 21st December 2028 | 9

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First need to ask it was working early or not then try to clear browser cookies and reset browser and add url in ie browser in whitelist section and try other browser as well restart the system  and also if someone is in organazation need to connect vpn or if related issue in network might some policy restricted in organization . And try ping dns name in CMD
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open blutooth in phone and then search speaker and connect and paired.
What according to you makes you a good candidate for customer service or technical support job? | First need to understand customer query if questions able to understand quickly then able to solve problems easily
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |