Subject: New Reply Received - Login problems new club
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 14 Dec 2021 13:59:34 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Login problems new club  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Olesia,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">The name of the club is Smart Fit Amsterdam Oost.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">The username and emailadres of the club are mentioned in the email below.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Hope you can find them now.</span></div>
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<span lang="EN-US" style="color:black">Best Regards,<br>
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<b>Pierre Tromp</b></span><span lang="EN-US" style="font-size:10.0pt;color:black"><br>
</span><span lang="EN-US" style="color:black">Team Club Performance<br>
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</span><span style="font-size:10.0pt;color:black"><img width="159" height="21" style="width:1.6562in;height:.2187in" id="_x0000_i1036" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTExNDUxMzksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.DfP8mBTNABlHxpJ3MvfQaVkL5Ypu4ojxhjnoNU9f2vk"></span><span lang="EN-US" style="font-size:10.0pt;color:black"><br>
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</span><span lang="EN-US" style="color:black">Elzenweg 37<br>
5144 MB Waalwijk<br>
T: +31 (0)416 34 97 25  <br>
</span><span style="font-size:10.0pt;color:#0069B4"><a href="http://www.lesmills.nl" rel="noreferrer"><span lang="EN-US" style="font-size:11.0pt;color:black">www.lesmills.nl</span></a></span><span lang="EN-US" style="color:black"> </span><span lang="EN-US" style="font-size:10.0pt"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>Van: Les Mills International &lt;[email-masked]&gt;
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<b>Verzonden:</b> dinsdag 14 december 2021 14:36<br>
<b>Aan:</b> Pierre Tromp &lt;[email-masked]&gt;<br>
<b>CC:</b> Jeanine Schulenklopper &lt;[email-masked]&gt;; [email-masked]<br>
<b>Onderwerp:</b> Re: Login problems new club</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Pierre,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for contacting us today.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​KIndly share with us the name of the Club as I cannot identify this customer account in the sales force.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5057" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5057</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Wed, 15 Dec at 12:27 AM
<span class="separator">, Pierre Tromp &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi supportteam,</span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Your help is needed!<br>
Just had contact with a new club who got the login details for LM virtual:</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Username:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> </span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>The temporary password didn’t work and when they fill in this username at the page for ‘forgot password’ they didn’t receive an email.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I checked if the email address was correct with the one we have in Salesforce and this was the case.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>The email address is
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> <br>
Can you help us out please and have a look at this?</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style="color:black">Best Regards,<br>
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<b>Pierre Tromp</b></span><span lang="EN-US" style="font-size:10.0pt;color:black"><br>
</span><span lang="EN-US" style="color:black">Team Club Performance<br>
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</span><span style="font-size:10.0pt;color:black"><img width="159" height="21" style="width:1.6562in;height:.2187in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTExMjQ2NzEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Zpm8C8G35MMffPwefxtqNMQ0aqsowWdb3UPv_eOgGRM"></span><span lang="EN-US" style="font-size:10.0pt;color:black"><br>
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</span><span lang="EN-US" style="color:black">Elzenweg 37<br>
5144 MB Waalwijk<br>
T: +31 (0)416 34 97 25  <br>
</span><span style="font-size:10.0pt;color:#0069B4"><a href="http://www.lesmills.nl" rel="noreferrer"><span lang="EN-US" style="font-size:11.0pt;color:black">www.lesmills.nl</span></a></span><span lang="EN-US" style="color:black"> </span><span lang="EN-US">
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5057