Subject: Ticket re-opened - [#5057] Login problems new club
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 14 Dec 2021 13:59:34 +0000

Hi Pritish Nandi,  Ticket “#5057 – Login problems new club” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5057 to view the ticket.  Ticket comment   
 Hi Olesia, 

  

 The name of the club is Smart Fit Amsterdam Oost. 

 The username and emailadres of the club are mentioned in the email below. 

 Hope you can find them now. 

 

 
 
Best Regards, 
 
Pierre Tromp 
Team Club Performance 

 
Elzenweg 37 
5144 MB Waalwijk 
T: +31 (0)416 34 97 25   
www.lesmills.nl 

 

 

 

 

 

 

 

 

 

 

  

  

  

 Van: Les Mills International <[email-masked]>
 
Verzonden: dinsdag 14 december 2021 14:36 
Aan: Pierre Tromp <[email-masked]> 
CC: Jeanine Schulenklopper <[email-masked]>; [email-masked] 
Onderwerp: Re: Login problems new club 

 

 

 Hi Pierre, 

 
 
 ​ 

 
 
 Thank you for contacting us today. 

 
 
 ​ 

 
 
 ​KIndly share with us the name of the Club as I cannot identify this customer account in the sales force. 

 
 
 ​ 

 
 
 Best Regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5057 

 

 
On Wed, 15 Dec at 12:27 AM
, Pierre Tromp <[email-masked]> wrote:

 

 
 Hi supportteam, 

 

 

 
 
Your help is needed! 
Just had contact with a new club who got the login details for LM virtual:

 

 
Username:
[email-masked] 

 

 
 
The temporary password didn’t work and when they fill in this username at the page for ‘forgot password’ they didn’t receive an email.

 

 
I checked if the email address was correct with the one we have in Salesforce and this was the case.

 

 
The email address is
[email-masked]  
Can you help us out please and have a look at this?

 

   

 

 

 

Best Regards, 
 
Pierre Tromp 
Team Club Performance 

 
Elzenweg 37 
5144 MB Waalwijk 
T: +31 (0)416 34 97 25   
www.lesmills.nl 

 

 

  

 

 

 

 

 

 

 

 

 

   

 

 

 

 

 

 
5057:859387