Subject: Tech Support Candidate - Vidya Bhushan Songh
From: Vidya Bhushan Songh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Dec 2021 06:52:10 -0500

| | Tech Support Test

Name | Vidya Bhushan Songh
E-mail | [email-masked]
Phone Number | (+91) 7607866782
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | ITI Limited | Contract Engineer | 30.11.2021 | 24
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check and verify of website by typing error in the content.
2. Check and verify of internet connection.
3. Check another browser or incognito window.
4. Try to open same website another device.
5. Fire up a VPN if connected.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Bluetooth in phone as well as speaker.
2. Go on phone's blutooth, and select available speaker name.
3. Click on blutooth speaker name for pairing.

What according to you makes you a good candidate for customer service or technical support job?

1. Analysis of Technical Issues.
2. Assessing Customer Support needs.
3. Explaining technical information clearly.
4. Patience.
5. Detail oriented.
6. Good Communication Skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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