Subject: Tech Support Candidate - Kuldeep Kumar
From: Kuldeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Dec 2021 00:38:33 -0500

| | Tech Support Test

Name | Kuldeep Kumar
E-mail | [email-masked]
Phone Number | (91) 9899879880
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi Shahdara
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hitachi Systems Micro Clinic Private Limited | Customer Support Enggineer | 30/11/2021 | 25000
Previous Employer 1 | Siliconuniv Private Limited | Desktop Support Enggineer | 01/03/2021 | 20000
Previous Employer 2 | Akash Krishna Infratech Private Limited | Supervisor | 01/02/2021 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check Internet connectivity.
Check other website
Chack reachability to NDTV by ping ip find by nslookup
Check other news website if there block from application filter in firewall.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth
Paired Devise.
Select bluetooth name
Connected

What according to you makes you a good candidate for customer service or technical support job? | Good
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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