Subject: Daily performance summary for LiveSalesman team for Dec 13th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Dec 2021 09:05:22 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 13th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Ali Ibraheem | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 39 | 12 | 51
Khaled Sufian | 0 | 0 | 56 | 6 | 62
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 13 | 0 | 0 | 13
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Shiv Dayal | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 29 | 0 | 0 | 29
Syed Ataullah | 0 | 9 | 0 | 0 | 9
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanazi | 0 | 0 | 1 | 0 | 1
Ali hazzaa | 0 | 0 | 41 | 5 | 46
Amal Alhamad | 0 | 0 | 41 | 12 | 53
Asma Salem | 0 | 0 | 57 | 8 | 65
Mohammad Ghasham | 0 | 0 | 51 | 5 | 56
Naji Shabanh | 0 | 0 | 57 | 15 | 72
Shaha alsubaie | 0 | 0 | 47 | 4 | 51
Grand Total | 0 | 51 | 390 | 67 | 508

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 162
| Delivery Related | Day of Delivery - Status | 19
| | Delayed Delivery (Furniture) | 17
| | Delayed Delivery (HH) | 4
| | Delivery Status | 27
| | Partial Delivery | 2
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Refunds after Return | 4
| | Return Request Initiation | 1
Customer Services Total | | | 239
Live Sales | (blank) | (blank) | 71
| Pre-Sale | Live assist | 1
Live Sales Total | | | 72
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | Other Enquiry | (blank) | 1
| | Payment Methods | 1
| | Using Shukran Points | 2
| Product Related | Product Specification | 4
PreSales Total | | | 8
Grand Total | | | 322

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 1 | 1 | 0 | 2
! Hassan Saeed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 0 | 0 | 2 | 2 | 1 | 1 | 6

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 3 | 4 | 11 | 11 | 22 | 32 | 83
Hasan Nour | 3 | 41 | 25 | 0 | 4 | 3 | 76
! Hassan Saeed | 12 | 11 | 8 | 23 | 3 | 8 | 65
Javed Aslam | 0 | 1 | 4 | 1 | 4 | 29 | 39
Abdulmajeed Alanazi | 0 | 0 | 6 | 13 | 3 | 7 | 29
Asma Salem | 8 | 7 | 8 | 4 | 12 | 8 | 47
Syed Ataullah | 1 | 0 | 4 | 3 | 2 | 4 | 14
Khaled Sufian | 14 | 0 | 5 | 11 | 7 | 7 | 44
Shaha alsubaie | 10 | 2 | 2 | 5 | 1 | 2 | 22
Amal Alsalamah | 3 | 0 | 0 | 0 | 0 | 1 | 4
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Naji Shabanh | 27 | 6 | 7 | 10 | 10 | 1 | 61
Mohammad Ghasham | 7 | 5 | 0 | 0 | 2 | 1 | 15
Ali hazzaa | 16 | 3 | 1 | 4 | 7 | 0 | 31
Amir Aziz | 0 | 7 | 3 | 9 | 0 | 0 | 19
Mustehsan Siddiqui | 0 | 0 | 0 | 2 | 0 | 0 | 2
Amal Alhamad | 19 | 0 | 0 | 0 | 0 | 0 | 19
Grand Total | 123 | 87 | 84 | 96 | 77 | 104 | 571

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 23 | 4 | 9 | 6 | 7 | 4 | 53
Javed Aslam | 13 | 18 | 17 | 15 | 4 | 16 | 83
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 2 | 2
Syed Ataullah | 13 | 5 | 7 | 6 | 0 | 3 | 34
Hasan Nour | 26 | 3 | 2 | 7 | 12 | 1 | 51
Naji Shabanh | 0 | 0 | 0 | 3 | 1 | 0 | 4
Ali hazzaa | 0 | 0 | 0 | 5 | 1 | 0 | 6
Grand Total | 75 | 30 | 35 | 42 | 25 | 26 | 233

Please feel free to reach out for any further clarifications.