Subject: Daily performance summary for LiveSalesman team for Dec 13th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Dec 2021 09:01:20 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 13th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ali Ibraheem | 0 | 4 | 45 | 0 | 0 | 49
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 5 | 0 | 0 | 5
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 14 | 2 | 10 | 0 | 0 | 26
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 11 | 0 | 0 | 0 | 29 | 40
Ankit Kumar | 2 | 0 | 0 | 0 | 3 | 5
Abu Sufian | 0 | 7 | 45 | 0 | 3 | 55
Jok Kuol | 0 | 3 | 7 | 0 | 16 | 26
Mohammad Faizan | 0 | 7 | 30 | 0 | 1 | 38
Mohiuddin Lsm | 0 | 2 | 47 | 0 | 0 | 49
Shiv Dayal | 0 | 11 | 45 | 0 | 0 | 56
Amir Aziz | 0 | 0 | 0 | 12 | 0 | 12
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Amal Alhamad | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Mohammad Ghasham | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 27 | 36 | 234 | 12 | 53 | 362

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 12
| Delivery Related | Day of Delivery - Status | 21
| | Delayed Delivery (HH) | 7
| | Delivery Status | 60
| | Missing items\parts | 2
| Product Complaint | Complaint within Warranty | 23
| Refunds and Cancelations | Cancelation | 5
| | Refund for Other reason | 3
| | Refunds after Return | 4
| | Return item not received | 2
| | Return Request Initiation | 7
Customer Services Total | | | 146
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 9
No Answer | No Answer | No Answer | 9
PreSales | Other Enquiry | (blank) | 3
| | Store Availability | 6
| | Store Location | 2
| | Website/App Issues | 1
| Policy Related | Delivery Time | 2
| Product Related | Pricing | 2
| | Product Specification | 110
PreSales Total | | | 126
Grand Total | | | 282

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 6 | 0 | 1 | 0 | 0 | 1 | 8
Hasan Nour | 0 | 0 | 0 | 2 | 0 | 1 | 3
Syed Ataullah | 2 | 5 | 0 | 0 | 0 | 1 | 8
Amir Aziz | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 7 | 0 | 0 | 0 | 0 | 0 | 7
Waseem Ahemad . Khan | 10 | 0 | 0 | 0 | 0 | 0 | 10
Grand Total | 25 | 6 | 1 | 2 | 0 | 3 | 37

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 2 | 3 | 6 | 4 | 3 | 11 | 29
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 5 | 9 | 7 | 11 | 36
Ankit Kumar | 0 | 2 | 5 | 2 | 6 | 18 | 33
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 3 | 3
Abu Sufian | 9 | 2 | 9 | 6 | 7 | 6 | 39
Waseem Ahemad . Khan | 8 | 5 | 2 | 10 | 7 | 14 | 46
Amir Aziz | 0 | 0 | 2 | 9 | 3 | 5 | 19
Mohammad Faizan | 9 | 3 | 5 | 4 | 5 | 8 | 34
Hasan Nour | 0 | 0 | 1 | 3 | 2 | 2 | 8
Ali Ibraheem | 6 | 3 | 2 | 4 | 1 | 1 | 17
Mohiuddin Lsm | 13 | 5 | 6 | 0 | 0 | 0 | 24
Shiv Dayal | 12 | 5 | 8 | 0 | 0 | 0 | 25
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 62 | 30 | 51 | 51 | 41 | 79 | 314

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 2 | 0 | 0 | 0 | 1 | 6
Mohammed Ali | 13 | 3 | 2 | 10 | 6 | 9 | 43
Jok Kuol | 6 | 4 | 1 | 4 | 1 | 1 | 17
Ankit Kumar | 1 | 0 | 13 | 3 | 3 | 4 | 24
Murtaza Kutiyanawala | 0 | 1 | 0 | 1 | 1 | 17 | 20
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 6 | 8
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 0 | 2 | 3
Hasan Nour | 0 | 0 | 0 | 1 | 2 | 1 | 4
Ali Ibraheem | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 30 | 11 | 16 | 19 | 13 | 41 | 130

Please feel free to reach out for any further clarifications.