Subject: Tech Support Candidate - Ajay Kumar
From: Ajay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Dec 2021 10:38:22 -0500

| | Tech Support Test

Name | Ajay Kumar
E-mail | [email-masked]
Phone Number | (91) 8745058956
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | MAHENDRAGARH
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Derma Matrimony | Technical Support Eng | Till now | 20500
Previous Employer 1 | IKYA HUMAN VAPI | System Engineer | 30 Apr 2017 | 23400
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As per the mentioned scenario first we need to check the internet connectivity of system with cable or Wifi. And run ping command with known website or IP address.
Some of website not working on published network. Check that issue also.

Maybe that website have some so it took too long to open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First switch on the speaker and select Bluetooth as Input option through the speaker remote or buttons.
Then open the mobile bluetooth and scan for nearby devices. Once the mobile found that speakers in nearby devices list we need to click on that speakers bluetooth name and then the mobile get the pair confirmation on the screen and accept the request. Thats it done

What according to you makes you a good candidate for customer service or technical support job? | Politeness
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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