Subject: Tech Support Candidate - Ashish Kumar
From: Ashish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Dec 2021 10:36:05 -0500

| | Tech Support Test

Name | Ashish Kumar
E-mail | [email-masked]
Phone Number | (91) 9830321990
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mohali
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Uniconserve | System Admin | NA | 30000
Previous Employer 1 | Braithwaite and Co Ltd | ERP Engineer | 28 Feb 2021 | 22670
Previous Employer 2 | Virtual Informatics Pvt Ltd | Business Development Executive | 30 June 2014 | 12000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly Check the Spell of the website and try again, if not open than try another browser. Also, check the Internet Connectivity.
If the problem is still presist, than clear the cache of the browsers.
Check Windows firewall setting or Antivirus if the Website if block or not or put it into the trusted website.
Lastly, check the http or https suffix.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First Enable the Bluetooth of both the Speakers and mobile phone and in searchable state.
Than, you find the Name of Speaker's Bluetooth on your phone where you just simply press and the connections are made automatically.

What according to you makes you a good candidate for customer service or technical support job? | Person having a Good Communication skill and have confidence of solving the issue with the knowledge he/she have.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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