Subject: Tech Support Candidate - Aman Soni
From: Aman Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Dec 2021 08:20:28 -0500

| | Tech Support Test

Name | Aman Soni
E-mail | [email-masked]
Phone Number | (+91) 8909062304
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cyfuture India | Windows Administrator | 21 june 2021 | 26000
Previous Employer 1 | Ctrl A System | system analyst | 31 may 2020 | 18000
Previous Employer 2 | Inca infotech | Hardware trainee | 09 September 2017 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We will check first through iis and check all records should be updated or not
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we will turn on mobile Bluetooth and phone bluetooth, then Bluetooth start searching and will show the name of Bluetooth in our screen than we will pair the Bluetooth device and now it is connected.
What according to you makes you a good candidate for customer service or technical support job? | First listen to client and issue then talk with them
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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