Subject: New Reply Received - PureGYm Al Hamra Women’s
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 13 Dec 2021 12:40:51 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  PureGYm Al Hamra Women’s   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-US'>Hi Khali,</span></div>
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<div class="MsoNormal"><span style='font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-US'>I have copied the Samia and mentioned the issues below:</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="background:yellow;mso-highlight:yellow">The username and password is working on the computer but not on the app?</span></div>
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<span lang="EN-US" style="background:yellow;mso-highlight:yellow">Am using the same credentials. What is the solution? Shall I reset the password?</span><span lang="EN-US"></span>
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<div class="MsoNormal"><span style='font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-US'>Can you please advise?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Healthiest Regards,</span></div>
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<b><span lang="EN-AU" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Maryan Ting (</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>She/Her)
</span></b><span lang="EN-AU" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:gray'>| Operations Manager<br>
Les Mills Middle East | India | Africa | </span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-AU" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#0563C1'>[email-masked]</span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'><br>
</span><span lang="EN-AU" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:gray'>Tel +971 4 5808466  | Mob +971 526072542 |
</span><a href="http://www.lesmills.com/ae" rel="noreferrer"><span lang="EN-AU" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#0563C1'>www.lesmills.com/ae</span></a><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#002060'> |
</span><a href="https://www.lesmills.com/in/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#0563C1'>https://www.lesmills.com/in/</span></a><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, 13 December 2021 03:22 AM<br>
<b>To:</b> Maryan Ting &lt;[email-masked]&gt;<br>
<b>Cc:</b> Help Les Mills Virtual &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Re: PureGYm Al Hamra Women’s</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Maryan Ting,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I can see that their iPad has not been synced with the scheduler for the past 4 days. To resync please follow this article:
<a href="https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000084283?lang=en&amp;portalId=36000052867" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000084283?lang=en&amp;portalId=36000052867</a>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>If the club forgot their password to log into the app, they can reset it by going to the scheduler and clicking 'Reset Password'.</span></div>
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<div class="MsoNormal" style="line-height:13.5pt"><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#183247'><a href="https://uk.lesmillsvirtual.com/virtual/login" rel="noreferrer"><span style="color:#2C5CC5;text-decoration:none">https://uk.lesmillsvirtual.com/virtual/login</span></a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Email to login:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
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<div class="MsoNormal" style="line-height:13.5pt"><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#183247'>Then use the newly created password to login to the App. </span></div>
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<strong><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#183247'>Note: all other ipads on the account need the new password updated (or else they will lose sync with the Scheduler)  by unlocking
 the padlock to the top right, navigating to Settings &gt; Login with my new password </span></strong><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Khali<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5050" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5050</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Mon, 13 Dec at 1:28 AM
<span class="separator">, Maryan Ting &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Hi Support Team,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Can you please assist PureGYm Al Hamra Women’s ?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>They are facing issues to access the app at the IPad as well we add classes online and we can’t find them at the iPad , this is Al Hamra Women</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Healthiest Regards,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span lang="EN-AU" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Maryan Ting (</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>She/Her)
</span></b><span lang="EN-AU" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:gray'>| Operations Manager<br>
Les Mills Middle East | India | Africa | </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-AU" style='font-family:"Calibri Light",sans-serif;color:#0563C1'>[email-masked]</span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'><br>
</span><span lang="EN-AU" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:gray'>Tel +971 4 5808466  | Mob +971 526072542 |
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.com/ae" rel="noreferrer"><span lang="EN-AU" style='font-family:"Calibri Light",sans-serif;color:#0563C1'>www.lesmills.com/ae</span></a></span><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#002060'>
 | </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://www.lesmills.com/in/" rel="noreferrer"><span style='font-family:"Calibri Light",sans-serif;color:#0563C1'>https://www.lesmills.com/in/</span></a></span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>
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