Subject: RE: Sebastian - Internet Down
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>, Ashish Dabral <[email-masked]>, Saurabh Dadu <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 13 Dec 2021 09:32:46 +0000

Hi Pritish,

Thank you for the information. I added Denisa to the German Enterprise ring group. As she has been trained on Enterprise she can also handle the cases herself. Have you already moved her Gaming tickets to other agents?

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Pritish Nandi <[email-masked]>
Sent: 13. december 2021 10:29
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; Ashish Dabral <[email-masked]>; Saurabh Dadu <[email-masked]>; deeksha <[email-masked]>
Subject: Sebastian - Internet Down

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Hi Heta,

Sebastian has advised me that his internet is down and there is an outage in his area. So he is not online. He would be online as soon as it is back.

For the time being, Enterprise calls will be handled by Denisa and she would take details and make a case summary so that we can assign it to others.

Regards,
Pritish Nandi