Subject: Tech Support Candidate - mamta kumar
From: mamta kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Dec 2021 04:16:06 -0500

| | Tech Support Test

Name | mamta kumar
E-mail | [email-masked]
Phone Number | (91) 9958304186
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | wipro | associate | 24july | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

clear the cache
reinstall he browser
open website in different browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first of all open the Bluetooth icon
touch the Bluetooth and press it
pair a new device
select the Bluetooth name which want to connect
then select connect option

What according to you makes you a good candidate for customer service or technical support job?

technical skills
communication skills
keen learner
ability to grasp new things
active listener

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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