Subject: Tech Support Candidate - Prabhat seth Manik
From: Prabhat seth Manik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Dec 2021 03:20:27 -0500

| | Tech Support Test

Name | Prabhat seth Manik
E-mail | [email-masked]
Phone Number | (91) 9354101668
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformamce | Service desk | 1 Jan 22 | 38k
Previous Employer 1 | Convergys | Tsa | 30dec 2016 | 25k
Previous Employer 2 | Dell(collabera) | Data analyst | Nov 15 | 22k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check physical connection, check if internet is connected or not, switch browser, reboot router etc.run troubleshooter
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Swipe down from mobile screen, touch and hold blootooth button, pair devices and refresh if can't search device, tap name of blootooth device. turn on the speaker and turn on blootooth button on it.
What according to you makes you a good candidate for customer service or technical support job? | Positive attitude , proactive response, empathetic response, Understanding problems and show willing ness to provide resolution to the customer. Knowledge of product, be patient.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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