Subject: Tech Support Candidate - Akash Gautam
From: Akash Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Dec 2021 02:08:48 -0500

| | Tech Support Test

Name | Akash Gautam
E-mail | [email-masked]
Phone Number | (91) 9936676738
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 15, noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Technical support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vayam info solutions Pvt ltd | Team leader | 1-Nov-2021 | 14000
Previous Employer 1 | Vayam info solutions | Team Leader | 15-May-2020 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Refresh the page. ...Make sure JavaScript is enabled. ...Make sure Cookies are enabled. ...Clear your cache and cookies. ...Make sure your web browser is up to date. ...Restart your web browser. ...Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job? | I have 3 year experience as a team leader  in technical support and 1 year experience as a executive in technical support and I have good knowledge about technical issues  and Incident tickets. A good candidate of technical support is try to resolve  issue with in the SLA
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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