Subject: Daily performance summary for LiveSalesman team for Dec 12th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Dec 2021 09:05:15 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 12th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 65 | 0 | 65
Amir Aziz | 0 | 0 | 9 | 3 | 12
Syed Ataullah | 0 | 11 | 0 | 0 | 11
Malek Hosan | 0 | 12 | 0 | 0 | 12
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 20 | 7 | 0 | 27
Javed Aslam | 0 | 1 | 0 | 0 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 45 | 10 | 55
Amal Alhamad | 0 | 0 | 41 | 10 | 51
Amal Alsalamah | 0 | 0 | 66 | 5 | 71
Mohammad Ghasham | 0 | 0 | 61 | 1 | 62
Naji Shabanh | 0 | 0 | 49 | 6 | 55
Shaha alsubaie | 0 | 0 | 73 | 4 | 77
! Hassan Saeed | 0 | 0 | 7 | 0 | 7
Grand Total | 0 | 44 | 423 | 39 | 506

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 194
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 17
| | Delayed Delivery (Furniture) | 29
| | Delayed Delivery (HH) | 3
| | Delivery Status | 66
| Product Complaint | Complaint within Warranty | 1
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 8
| | Refunds after Return | 2
| | Return Request Initiation | 1
Customer Services Total | | | 326
Live Sales | (blank) | (blank) | 56
| Pre-Sale | Live assist | 2
Live Sales Total | | | 58
Mattress Related Total | | | 1
Mattress Related | Post-Sales | Product Complaints | 1
No Answer Total | | | 10
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 9
PreSales | (blank) | (blank) | 8
| Other Enquiry | (blank) | 1
| Product Related | Product Specification | 2
PreSales Total | | | 11
Grand Total | | | 406

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 1 | 1 | 0 | 2
! Hassan Saeed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 0 | 1
Amir Aziz | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 0 | 2 | 1 | 2 | 1 | 1 | 7

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 13 | 15 | 16 | 28 | 29 | 101
Hasan Nour | 25 | 34 | 13 | 1 | 4 | 5 | 82
! Hassan Saeed | 7 | 5 | 29 | 11 | 1 | 10 | 63
Javed Aslam | 0 | 4 | 2 | 3 | 5 | 29 | 43
Abdulmajeed Alanazi | 0 | 1 | 7 | 15 | 4 | 9 | 36
Asma Salem | 4 | 7 | 8 | 3 | 11 | 10 | 43
Syed Ataullah | 1 | 0 | 1 | 1 | 1 | 2 | 6
Khaled Sufian | 6 | 4 | 8 | 9 | 11 | 7 | 45
Shaha alsubaie | 7 | 1 | 2 | 5 | 2 | 1 | 18
Amal Alsalamah | 5 | 0 | 0 | 0 | 0 | 1 | 6
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 1 | 0 | 1
Naji Shabanh | 12 | 10 | 8 | 10 | 10 | 0 | 50
Mohammad Ghasham | 10 | 0 | 0 | 0 | 2 | 1 | 13
Ali hazzaa | 18 | 0 | 2 | 9 | 5 | 0 | 34
Mustehsan Siddiqui | 0 | 0 | 2 | 1 | 1 | 0 | 4
Amir Aziz | 3 | 7 | 6 | 10 | 0 | 0 | 26
Amal Alhamad | 10 | 0 | 0 | 0 | 0 | 0 | 10
Grand Total | 108 | 86 | 103 | 94 | 86 | 104 | 581

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 9 | 9 | 8 | 4 | 7 | 6 | 43
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 3 | 3
Syed Ataullah | 5 | 13 | 3 | 6 | 0 | 3 | 30
Asma Salem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Javed Aslam | 17 | 12 | 22 | 8 | 7 | 11 | 77
Hasan Nour | 34 | 2 | 3 | 7 | 12 | 1 | 59
Naji Shabanh | 0 | 0 | 0 | 5 | 2 | 0 | 7
Ali hazzaa | 0 | 0 | 0 | 5 | 1 | 0 | 6
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 65 | 36 | 36 | 35 | 29 | 27 | 228

Please feel free to reach out for any further clarifications.