Subject: Tech Support Candidate - Kovvuru Manideepak
From: Kovvuru Manideepak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 12 Dec 2021 06:55:00 -0500

| | Tech Support Test

Name | Kovvuru Manideepak
E-mail | [email-masked]
Phone Number | (+91) 9347247104
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Andhra Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PayU Payments | Production Support Engineer | 16/12/2021 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It could    be an extension issue. if possible, try to disabling all extensions and testing each one to identify the troublemaker.

It would also potentially be a caches issue. Clear the caches and relaunch the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top the screen.
2.Tap Bluetooth option and touch and hold it.
3.In the list of paired devices, tap a paired but unconnected device.
4.When your phone and the Bluetooth device are connected, the device shows as connected

What according to you makes you a good candidate for customer service or technical support job? | The work of a technical support engineer is to maintain and monitor the computers and the networks of an organization. Sometimes, it also includes extending the same help to its customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |