Subject: German Test - prekha .
From: prekha . <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 2 Aug 2017 04:29:06 -0400

| | German - Non native speaker - Test for Customer Service

Name | prekha .
Email | [email-masked]
Phone Number | (110033) 9818059645
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | first we have to apologies for the delay ... but we don't have to tell the costumer that we had entered his address incorrectly ....we have to tell them that due to some reason(for example -may be due to traffic ) it happened.  Then we have to tell them just wait for have an half hour more and tell them that you have to wait so long... then we are going to give  you garlic bread also ..... we have to convenience them the costumer not to cancel the order .    ...
In English: What according to you is the difference between good and great customer service? | According to me good service refers where customer get their all requirement on time  . where as great service refers where customer is fully satisfy after obtain the services .

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

Zuerest moechte ich sagen, dass ich sehr fleissig bin.
Ich kann in jeder aetmosphere lockere arbeiten.
Ich habe auch bueromanagement gemacht. Dort habe ich schon ein bisschen gelernt, um konsumer zu behalten.
Aus meine Erfahrung kann ich die Arbeite mit leistungfassigkeiten machen.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Ich bin preksha. Ich komme aus delhi. Ich bin 22 jahre alt. Ich habe bis b2.2 stufe am MMB gemacht und auch A.D in Deutsch an der uni gemacht. Fernen habe ich auch mein Abschluss an der uni gemacht. Ich arbeite noch nicht.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

Am sonntag habe ich ein Musik Konzert besucht.
Dort kamen viele beruemte schausspieler und schausspielerin.
Das Konzert daurte 5 stunden.
Dort gab auch so viele Geschaefte von vielen anderen laendern.
Das konzert hat mir gut gefaellen. ich moechte auch naecheste woche wieder besuchen.

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