Subject: German Test - rahul rahul
From: rahul rahul <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 5 Aug 2017 02:35:56 -0400

| | German - Non native speaker - Test for Customer Service

Name | rahul rahul
Email | [email-masked]
Phone Number | (011) 8527193090

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

first of all, i will appolozise. i would not explain him about this mistake, why his order not delivered yet. i will tell him that give me some time to recheck. then i will speak to my colleague, if he is near by to that address then i will update the address for delivery. then for the customer satisfaction and to keep him buying stuff with us, i will give him some discount. may be some exclusive offer.

if my colleague is far away from the place. then i will send a new order along with free cold drinks. i will handle this situation in a diplomatic way. like he got stuck in the traffic. may be, he is not be able to find your address. or may be he is our new employee.

In English: What according to you is the difference between good and great customer service?

good service: if i am sailing a product, that time i will make call to the customer again and again. but after his purchasing, i will not entertain him. i think that i had resolved his all query.

great service: if i did sale of something. then i must have to get back to him. to get his reviews, how is the product, did he liked the features of that product? for doing these things that customer always come back to the same person. whenever he want to buy anything.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

ich habe 3 jaehrige Erfahrung.
ich bin Freundlich und Hilfsbereit.
ich kann die Kunden gut verstehen.
ich habe bei die gleichen Stelle gearbeitet.
ich vertraue in zusammenarbeit.
ich kann unter Druck arbeiten.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Mein Name ist Rahul. ich bin 25 jahre Alt. ich wohne in delhi, aber komme aus Haryana. Haryana ist mein Heimat stadt. ich habe mein schule aus Haryana gemacht. aber habe ich mein Ausbildung an der Delhi Universitaet gemacht.ich mag Tourismus. Seit 2014 habe ich bei eine Reisebuero gearbeitet. wir sind 5 geschwistern. ich bin der jenge als Andres. mein lieblings Essen ist Rajma Reis. meine Hobbies sind internet surfen.
In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | letzte Monat war ich in Deutschland. Deutshland ist eine schoene Land. Dort habe ich viele Feste, sehenwuerdigkeit gesehen.  Es gefaellt mir. Ich besucht nach Berlin, Dresden, Hamburg usw. In Berlin habe ich Berliner Mauer gesehen. die Stadt Berlin hat eine Fluss.

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