Subject: German Test - Nitish Sharma
From: Nitish Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 16 Aug 2017 00:41:07 -0400

| | German - Non native speaker - Test for Customer Service

Name | Nitish Sharma
Email | [email-masked]
Phone Number | (+91) 9953301731
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Hello Mr. XYZ. We are really sorry for the trouble in receiving your order, and will be happy to help straighten it out. Our delivery Boy is at your location ready to deliver your order, but somehow the House number which I entered on the receipt got interchanged from 194 to 149. Now I just before your call Sir, I actually got a call from the same Delivery boy and he made us acknowledge for the wrong Shipment address. But now in just 1 minute he will be knocking your door with your favorite Pizza. Sorry for the inconvenience caused to you and have a great meal from the best in Town, i.e. Pizza Hut.

In English: What according to you is the difference between good and great customer service?

Good customer service means the company which only keeping its customers satisfied. For example here in India, the best of Government Organizations are barely satisfying its respective customers and not more than that.
But in Great customer service, the Companies not simply cater to the Satisfaction of their customers but also remain loyal towards them. For example Apple maintain its loyalty with its customers everywhere in the World.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

> Ich kann fachliche Kenntnisse von verschiedene Produkten uebernehmen.
> Ich bin teamfaehig, kommunikativ und belastbar .
> Ich habe ganz voellig Einfuehlungsvermoegen mit meinen Kundenschaft.
> Ich kann auch mit Kreativitaet and Flexibilitaet in Kundensbereit kompetenz bringen.
> Ich kann auch Zuverlaessigkeit von unseren Kunden in unserem Produkten bringen.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Ich habe meine Abitur aus Delhi Uni in 2010 gemacht. Das war in Bachelor von Arts in Fachtourismus Management. Danach habe ich eine Kurz dauer 3 Monate Kurs fuer Manuell Aufstellen von Flug Karten aus Delhi Institute of Tourism and Travel Management gemacht. Dann habe ich meine Arbeitsleben mit meiner erste Firma in Gurgaon angefangen, Die Firma heisst, "Reservation Data Maintenance". Ein Jahr spaeter hatte ich von meine erste Firma gekuendigt und  wurde in Zweite Firma, d.h. Intelenet Global Services oder Serco eingestellt. Dort arbeitete er fast 3 Jaher und 6 Monate als Sr. Customer Analyst in Fare filing fuer Ebookers Travel portal. Zuletzt habe  ich meine aktuelle Firma im Jahr 2014 angefangen. Und hier arbeite ich als Analyst fuer Germany and UK Queues Management ueber Amadeus.
In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | Ich denke, ich habe bis jetzt keine Konzert, Theatrical Programme oder eine solche Event nicht geniessen. Aber ich moechte einmal im Goa Sunburn Musik festival teilnehmen. Und frueher habe ich nur im Uni Fest events als Zuschauer geniessen. Die Euphorie ist ganz unterschiedlich in Musik Festival. Sport Events habe ich nur an Fern gesehen. Ich habe in einige Events aus meinem Uni Zeit als Teilzeit arbeiten. Man sagt auch Promotional Activites. Das war auch eine echte Erfahrung.

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