Subject: German Test - Mayank Manchanda
From: Mayank Manchanda <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 25 Aug 2017 03:19:21 -0400

| | German - Non native speaker - Test for Customer Service

Name | Mayank Manchanda
Email | [email-masked]
Phone Number | (+91) 7838299716

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I am really sorry that you have not received the order within 30 minutes.

As a customer i can understand you Problem. We really apologize for the inconvenience that you have faced.

Actually your Address was written incorrect that is why Delivery Boy was not able to deliver you within 30 minutes

Customer satisfaction is important to us. We would refund you half of the money.

We assure you that next time you would receive delivery with in given time.

In English: What according to you is the difference between good and great customer service? | Customer satisfaction is most important to any organization. If we provide best services to the customer it would not only increase the customers but also the profit. When we provide best customer services to the customer. We listen the problems of customer carefully and work on it. Then customer will become regular customer. It is necessary for any Organizations to do something special for every customer. To provide goods on Birthday of the customer and make his Day special
Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job. | Ich habe bei Concentrix bearbeitet. Dort habe ich die Erfahrung fuer 10 monaten. Ich habe die Kenntnisse, dass wie die Kunden zufrieden koennen kann. Es ist auch Kundendienst. In der Arbeit habe ich increment zwischen zechs montaten bekommt.
In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | ich heisse Mayank. Ich wohne in Mansarover Garden. Ich habe Deutsch bis B1 von Max Mueller Bhavan gemacht. Ich habe bei Concentrix Daksh Services Pvt bearbeitet. Dort habe ich fuer 10 Monaten bearbeitet. In der Arbeit erhalteten wir die Email auf Duetsch. Wir mussten die Kunden zufrieden sein. Es war Amazon Process. Wenn die Kunden den Artikel nicht erhalten oder defekt erhalten, dann  melden Sie sich bei uns. Wir werden kostenlose Ersatz oder Erstattung veranlassen. Manchmal veranlassen wir die Gurteschein, wenn die Kunden sich ueber uns aergert. Ich habe Bcom an der Delhi University gemacht. Mein Vater ist Geschaftmann und meine Mutter ist Hausfrau.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

Als ich in der Schule war, spielte ich Basketball. Ich habe auch die Zonals der Schule gespielt. Es gibt die matches zwiechen zwei schule. Ich habe auch Gold Medal bekommt.

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