Subject: German Test - Sakshi Ahuja Bhatia
From: Sakshi Ahuja Bhatia <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 31 Aug 2017 04:04:00 -0400

| | German - Non native speaker - Test for Customer Service

Name | Sakshi Ahuja Bhatia
Email | [email-masked]
Phone Number | (+91) 9560535198

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

In this situation first i apolozise the customer for the late delivery.And tell the customer that by mistake i write the incorrect Adresse. Its my mistake. The Rider did not able to find your adresse. I made a call to the Rider and inform the correct adresse.

And as per the pizza hut Policy , I provide the free pizza to the customer. Apart from this i will inform the Rider to deliver the pizza to the correct Adresse as soon as possible.

In English: What according to you is the difference between good and great customer service?

Good Customer Service is offer yourself to assist the customer what he she needs and being an excellent.

Provide them what they want and with efficiency and under Policies of the organisation.

Great Customer Service is to understand the quiries of a customer and reslove it with proficiency and Good Customer Service is that only to resolve the quiries and our work is get to be over.

Great Customer Service is to work with Smartness under the Policies.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich habe 3 Jahre in einer Firma ( customer service job) schoen gearbeitet.

Ich weiss ,wie ich die kunden helfen koennen.

Ich kann die Kunden mit der Zufreidenheit antworten.

Ich habe die Policies fuer the firma verstanden und innerhalb diese arbeiten.

Ich kann gut Deutsch Sprechen und schreiben .

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Ich heisse Sakshi. Ich bin 24 jahre alt und ich wohne in Vasundhra .Ich bin verheritat.

Meine muttersprache ist Hindi aber ich kann auch gut Englisch , Punjabi und Deutsch Sprechen.

Ich habe Deutsch von Goethe Institute (Max Mueller Bhawan ) gelernt. Ausser habe ich meine Schulabschulss von Delhi Universtaet gemacht.

Seit drei Jahre arbeite ich in einer Firma (Concentrix )als Senior Practitioner.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | Ich habe in einem Musik Konzert in 2015 gegangen.Diese war in Gurugram.Ich habe mit meiner Familie dort bei der Bus  gegangen.Wir haben viele Spass dort gemacht.Die Konzert ist fuer 2.5 Stunden und die Personen sind sehr froh.

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