Subject: German Test - Aditya Kumar
From: Aditya Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 1 Sep 2017 06:39:12 -0400

| | German - Non native speaker - Test for Customer Service

Name | Aditya Kumar
Email | [email-masked]
Phone Number | (91) 9873756112

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Sir, sorry for the problem you are facing. It was our mistake that the pizza was unfortunately not delivered to the given address because the  address was filled wrong.
I request you to please confirm your address again, and we will send your order by the fastest transport guy we have. We are so sorry for this, that's why we are adding a cola with your order, it is free for you.
Thankyou for contacting with us.

In English: What according to you is the difference between good and great customer service? | According to me, every customer service try to provide the best service to his customers but at some point they fail to do this and somehow their customer face the problem. But a best customer service never let their customers face any problem, they look after the customer's complaint, problems and fix it by following the company;s policy. They reduce the efforts of customer.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

ich mache alles fuer die problem den kunden mit ihre bestellung haben.
ich reduziere die aufwand den kunden.
ich sage den kunden fuer alles problem zu erklaren.
ich verstehe alles problem den kunden haben und mache ich fuer den kunden.
ich bin sehr hilfberisch.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | ich bin Aditya Kumar. ich komme aus Indein. ich wohne in Saket. ich bin 21 jahre alt. ich sprache Hindi, Englisch und Deutsche.Hindi ist meine muttersprache, Englisch ist meine berufsprache und Deutsche ist meine ersten fremdsprache.ich habe deutsche von Goethe Institute gemacht. meine hobby sind eine neu sprache  lernen, neu kultur kennen lernen. ich bin student an der universitat.wir sind 3 mitgleidschaft in meine famalie, meine vater,mutter und eine bruder. meine vater arbeitet als bauer, meine mutter ist hausfrau und meine bruder studieret an der universitat. ich habe Deutsche gelernt weil ich mochte um eine gute frma zu arbeiten.
In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | letze woche habe ich mit meine freund eine musik konzert gebesucht. wir waren 7 leute. wir fahren mit dem auto. dort wir eine schonen hotel genihmmt. am nacht haben wir zu viel spass gemmacht. wir haben zu viel essen und getrunkt.

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